What version of Windows? Hope it is not 8...
In regards to getting help from SolidWorks, the fastest way to to that is by contacting your VAR.
Since you are using SW2011 and Windows 8 that will likely be an issue for you.
No approved video card drivers for that OS and version of SolidWorks.
Also, SolidWorks 2011 is not supported on Windows 8.