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PV360 rendered image saving problem

Question asked by Bill Ding on Jul 26, 2013

I have an assembly rendered at size 7200x5400 with Maximum settings. After it finishes, I simply cannot save the image. I tried formats jpeg and bmp but only got an image a little similar to the background. When I tried tiff format, I got only a shade of the assembly but nothing detail in it and the background image not correct. All of the result images are with faded horizontal grid thin lines accros the images. If I use image quality settings to Good level, everything is fine. I had this issue before when I render a really large image at size 14400x10800. I thought probably that is because of the size of the image. Thanks for help,