1 Reply Latest reply on Jul 31, 2013 10:43 AM by Don Sundberg

    Problems after Windows 7 update

    Richard Roser

      A Windows 7 x64 update, labeled "Critical", dated 7/22, is causing my Solidworks 2012 x64 not to start. It goes to a blank black or white screen and just hangs indefinitely. Doing a System Restore to a point before the update allows Solidworks to work fine.

       

      Solidworks Rx is of no help. Clicking on "Diagnostics" causes it to crash, using it to open Solidworks in Open GL or no tools modes gets the same blank screen, and the event recorder doesn't work at all - I click to start recording, but if I click on anything else, anywhere in Windows, such as on my PDM Works login, the recording stops and shows 0 bytes of video data.

       

      Is anyone else having such an issue with a recent Windows update?

        • Re: Problems after Windows 7 update
          Don Sundberg

          I had a similar problem where Solidworks would start but only show the header and footer of the program the whole center section showed whatever was on my desktop below.  No Side bar, toolbars, or feature manager. I could open files but nothing would show up.  They would show up in the little preview when you browse open files though. 

           

          It would work when logged in to other profiles.  I uninstalled and reinstalled and had no improvement.  This all just started this week.  I downloaded the Office 2010 service pack and then Windows update had some other things it wanted to update after that. 

           

          What had seemed to work is to do a copy settings wizard restore from a previously saved file and now it appears to work.

          Give the copy settings wizard a try and see if it fixes your problem.