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How to troubleshoot this error: DENIED: "solidworks" user@machine  (User/host not on INCLUDE list for feature. (-39,349:10054 ""))

Question asked by Barb Boquard on Jul 12, 2013

Client was able to connect to the license server prior to the 2013-2014 educational version upgrade.

We manage a central license manager that remote clients access.

No one else is having this issue.

Client has upgraded from the 2012-2013 educational version to the 2013-2014 version, problem persists.

Several eyes have reviewed the .opt file.

Other errors we have seen from this client during our testing include:

DENIED: "solidworks" user@machine  (User/host not on INCLUDE list for feature. (-39,147:11011 ""))

DENIED: "solidworks" user@machine  (User/host not on INCLUDE list for feature. (-39,349:10054 ""))

DENIED: "solidworks" user@machine (User/host not on INCLUDE list for feature. (-39,349:2 ""))

 

I am not able to find explanations for the 349 erro code or the 2 error code.


Client is on a windows 7 machine  LM is Windows Server 2003 SP2

 

Any insight?

Thanks.

 


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