1 Reply Latest reply on Jul 1, 2013 4:14 PM by Brian Dalton

    Deleted users & Groups

    Laura Whittle

      So we just upgraded to the epdm 2013 a month ago.

       

      During the upgrade we wanted to export our current vault .cex file to save a backup of our workflows, templates, etc. We had an error, that wouldn't let up export the entire vault at once.  So we went thru and exported each thing separately.

       

      Once we got to the workflows thats where the error was found. It was because of a delete group and user.  We found the deleted group still had access in one of the state or transition. So we removed the group from the workflow and could then export the .cex. 

       

      After the 2013 upgrade, our deleted groups and users showed up in the admin tool, under groups and users.  These groups were not in the groups or users dropdown for epdm 2012. Can we delete them or will we have this problem again? And why did they come back?

        • Re: Deleted users & Groups
          Brian Dalton

          Sounds like some kind of database 'rat's nest' where something gets out of sync or something that should have been removed wasn't.  These things are pesky but usually not dire.

           

          Your best bet is to contact your VAR and have them manage the issue through SolidWorks.  Typically, they will want you to send some export files of your db that they can study, then they'll create custom queries you can run to fix the problem.  I've been through the routine and it was a little daunting at first, but it worked out well in the end.  Be sure to do exactly what they tell you...

           

          Best of luck.