8 Replies Latest reply on Jul 1, 2013 5:04 AM by Frederik Hjort

    Files not checked in lost after windows upgrade?

    Frederik Hjort

      Hi all,

       

      My laptop was recently called in for maintenance and had Windows XP replaced by Windows 7.

       

      I had several files checked out in Enterprise PDM and after the maintenance I cannot access them.

       

      I can only open my files as "read-only" and get the warning "The file is checked out on another computer" if I try to check them in.

       

      Is there any workaround or is my only option to have an admin "undo last checkout" and loose all progress since last check-in?

       

      Best regards

        • Re: Files not checked in lost after windows upgrade?
          Einar Gulbrandsen

          You have to use the built in user account "admin" and do a "undo checkout" command.

          No other users can do this.

            • Re: Files not checked in lost after windows upgrade?
              Frederik Hjort

              That is exactly what I do not want to do if at all possible, since that will result in a loss of work.

               

              That is why I am asking if there is a way of getting access to those files without using the "undo checkout" command. Using the "undo checkout" should be the last resort.

                • Re: Files not checked in lost after windows upgrade?
                  Einar Gulbrandsen

                  The answer is:  no its not possible to get back your checked out files.

                   

                  As I say to my co workers: Check in every day before you leave work.

                  • Re: Files not checked in lost after windows upgrade?
                    Brian Dalton

                    To be more specific, Frederik, the files were checked out using the Vault View that was created under Windows XP.  If that Vault View was destroyed when the system was upgraded, the files cannot be checked back in, they can only be 'Undo Checkout'ed and only by the Admin account.  Your IT group needs to understand that Vault Views are sacred and cannot be recreated once destroyed, therefore any files checked out on that Vault View need to be checked in before the Vault View is destroyed, by any means.

                     

                    Sorry, not the answer you wanted, but one that we all have to deal with.  I've cultivated a good relationship with our IT manager and he seems to understand the sanctity of Vault Views now...

                      • Re: Files not checked in lost after windows upgrade?
                        Frederik Hjort

                        Since this is not my primary field of work (understanding the behavior of the PDM database), please excuse my questioning.

                        Prior to handing my laptop over for maintenance I was asked to run a backup script.

                         

                        The question is now: Could my Vault View have been "back-upped" had it been included in the backup script thus allowing me to access my checked out files after the system upgrade?

                         

                        The reason I am asking is that if it is indeed possible to make a backup of the Vault View I might ask that it be included in the backup script for future use so that I (or my colleagues) will not find ourselves in this situation again (and since it seems more foolproof to include it in a backup-script than relying on me remembering to check in each and every file)... Best practices aside.

                          • Re: Files not checked in lost after windows upgrade?
                            Brian Dalton

                            I suppose that would depend on what was backed up by the script.  I don't really know if a Vault View as such can be backed up, though.  Best to contact SW support and ask.

                             

                            I would think that you could 'back up' the Vault View by creating a disk image, but then to get it back you would have to re-image your machine to the way it was prior to the upgrade.

                             

                            Really, the only good way to deal with the problem is to be sure that all files are checked in before a Vault View is changed, damaged or removed.  IT simply has to know that this is vital.

                              • Re: Files not checked in lost after windows upgrade?
                                Tim Read

                                Even if these files that were checked out could be located I am fairly certain that they cannot simply be put back into the local vault view and be regcognised as being checked out.

                                 

                                The ViewID will be different on the "new" vault view on Windows 7...

                                 

                                This is what i think needs to be done (if the backup contained the vault view and you can recover the files).

                                     All of the files must have an "Undo Checkout" performed on them.

                                     Those same files must then be checked out.

                                     The files from the "Windows XP Vault View" copied over the "Windows 7 Vault View"

                                 

                                It is important to remember that the Vault View is on the local hard drive - if you have a hard drive failure or your laptop is stolen then you cannot recover those checked out files. Use the search tool to find all the files you have checked out and check them in regularly.

                      • Re: Files not checked in lost after windows upgrade?
                        Frederik Hjort

                        I would like to thank all of you for partaking in this discussion, even if this means that I lost some work this time. Looking forward, I have learned my lesson and I will press that our IT department reminds co-coworkers to check in their files prior to any maintenance in the future.

                         

                        Best regards.