4 Replies Latest reply on Jun 24, 2013 1:44 PM by Micah Justad

    Help: ePDM explorer.exe hangs when trying to check a file in

    Micah Justad

      Hopefully one of you guys can help me out with this issue. A user of ours is experiencing a freezing/hung ePDM explorer when ever he tries to check a file in. He has a lot of data checked out 200+ items.

       

      The Event properties are below:

       

      The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

      Process ID: d98

      Start Time: 01ce6db71d2d3547

      Termination Time: 47

      Application Path: C:\Windows\Explorer.EXE

      Report Id: 98a1e944-d9ad-11e2-8a9c-2c4138923b2e

       

      I logged into his machine under my username and had no issues checking out and checking in files. SO that leads me to believe the issue is tied to his login. Also, if we were to just reinstall the application would it effect the data he has checked out? If so can I back it up (the checked out temp files) and then reinstall?

       

      Thanks in advance.

       

      Micah