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Some feedback on My.SolidWorks

Question asked by Alessandro Tornincasa on May 26, 2013
Latest reply on Jun 14, 2013 by Alessandro Tornincasa

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Hi,

I regularly visit online resources that are inherent to SolidWorks (Corporate Blogs, Indipendent Blogs, Youtube channels, Twitter, SolidWorks Homepage, SolidWorks forums, customer portal).

I'll summarize what I like of My.SolidWorks:

- It's very good that there's one single place to gather all sources of information, because currently, if you need to visit all the above mentioned sources it takes a lot of time and I usually don't have much of it)

- The idea of having a filter that will filter results on the basis of Cathegory, Area, and most of all sources is really good and helps you find wanted content very quickly

- For customers it will be very useful to quickly find solutions and SPR's for example

- it's quick and easy to use

What I didn't like and hope that will be improved someday:

- Content comes only from SolidWorks Blogs, but there are some very good resellers Blogs out there that share very high level content. You should add also trusted reseller Blogs content among the results

- there's an overload of SolidWorks tutorials and videos on Youtube. You should add videos to search results as well: a video is worth more than 1000 words

- the results from solidworks forums is not current. There are probably too many posts coming in everyday to keep current. I'm making an example: I write "reaction forces" in the search bar. How is it possible that there are no results coming from the solidworks forums ? There are hundreds of threads on SolidWorks Simulation reaction forces

- There's some excellent content in the solidworks forums that doesn't currently appear in the search results. I'm making some examples: SolidWorks support monthly, featured author content, blog posts, documents, one minute tech tips

- I would add another cathegory in the filters which is "product information". Say for instance I'm interested in SolidWorks Composer: I should get among the results product information, or demo library. Another example: I'm interested in SolidWorks certification, it would be nice to get a page summarizing what is solidworks certification and advantages

- finally, SolidWorks evey year publishes SolidWorks Proceedings. There's so much valuable content in there, you should add that one as well.

By the way, congratulations for the good idea, I hope it will get better and better in the future, because it can become a very valuable source and time saver that any customer will be willing to use.

Alex

www.solidworkseducation.blogspot.com

John Ellsworth Jun 11, 2013 7:05 AM

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Alessandro,

First, thank you very much for sharing your thoughts. I really appreciate you taking the time to comment.

I appreciate the likes, but all I really have to say in reply to those is that we will be working to make it more usable over time. We have an update planned for the next couple of weeks, and additional updates in planning or process now.

For the things you didn't like:

Just SolidWorks content: Yes, you're correct, and it's our intention to add additional sources, such as reseller blogs, over time.
YouTube content: One of the things we wanted to be careful about is just grabbing everything from YouTube. We felt it important to serve up only content that was curated, so we could assure a level of quality. I'd be interested in your thoughts on tha tpoint, as well as others.
I need to look into the Reaction Forces and subsequent forums sources comments -- I will let you know what I find.
We've talked about pulling content from SolidWorks.com, and I think that would address the product information category, as well as the SWW proceedings suggestions. We have more thinking to do about that, but it's something that's been on the table, yes.

Thank you again -- please keep the ideas coming!

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John Ellsworth Jun 11, 2013 7:05 AM

Alessandro,

First, thank you very much for sharing your thoughts. I really appreciate you taking the time to comment.

For the things you didn't like:

Just SolidWorks content: Yes, you're correct, and it's our intention to add additional sources, such as reseller blogs, over time.
YouTube content: One of the things we wanted to be careful about is just grabbing everything from YouTube. We felt it important to serve up only content that was curated, so we could assure a level of quality. I'd be interested in your thoughts on tha tpoint, as well as others.
I need to look into the Reaction Forces and subsequent forums sources comments -- I will let you know what I find.
We've talked about pulling content from SolidWorks.com, and I think that would address the product information category, as well as the SWW proceedings suggestions. We have more thinking to do about that, but it's something that's been on the table, yes.

Thank you again -- please keep the ideas coming!

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Alessandro Tornincasa Jun 14, 2013 5:28 PM

Hi John,

thanks for the feedback. You're doing a great job, and I'm sure both SolidWorks and user community will benfit from my.SolidWorks. SolidWorks (as always) is well ahead of other CAD packages when it comes to online resources for the community.

For what concerns Youtube, I understand that there's maybe too much material and indexing everything could take things out of control. I would suggest starting with just content coming from Dassault Systèmes SolidWorks Corp Youtube channels. There's already plenty of material over there. In that case it would be important to have the filters work well and match with Youtube tags.

Say for instance I'm interested in learning the flex feature. I would be expecting to find a filter named "tips and tricks" or "tecnical", and by narrowing down the search I should get to this video:

https://www.youtube.com/watch?v=i1FnQ3T9T18

If I'm interested in SolidWorks Electrical and I want to watch a short demo, I should be able to narrow down results with a search filter named "demo" or "product information" and find this video:

http://youtu.be/NYxb694qc9E

So the idea is that there should be smart filters to help a person find wanted video content on the basis of his/her aim (watching a demo because he/she is seeking product into, wanting to get more technical in depth of a particular feature, and so on).

My SolidWorks has a huge potential to gather all the info and finally have the people use 100 % alla the SolidWorks source of information that is available all over teh web. You can't imagine for example how many people are unaware the existence of knowledge base, SolidWorks World Proceedings, or Blogs.

The only thing they're using a lot is Youtube.

Alex

www.solidworkseducation.blogspot.com

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John Ellsworth Jun 11, 2013 7:05 AM
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Alessandro,

First, thank you very much for sharing your thoughts. I really appreciate you taking the time to comment.

I appreciate the likes, but all I really have to say in reply to those is that we will be working to make it more usable over time. We have an update planned for the next couple of weeks, and additional updates in planning or process now.

For the things you didn't like:
- Just SolidWorks content: Yes, you're correct, and it's our intention to add additional sources, such as reseller blogs, over time.
- YouTube content: One of the things we wanted to be careful about is just grabbing everything from YouTube. We felt it important to serve up only content that was curated, so we could assure a level of quality. I'd be interested in your thoughts on tha tpoint, as well as others.
- I need to look into the Reaction Forces and subsequent forums sources comments -- I will let you know what I find.
- We've talked about pulling content from SolidWorks.com, and I think that would address the product information category, as well as the SWW proceedings suggestions. We have more thinking to do about that, but it's something that's been on the table, yes.
Thank you again -- please keep the ideas coming!

J
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Alessandro Tornincasa Jun 14, 2013 5:28 PM
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Hi John,
thanks for the feedback. You're doing a great job, and I'm sure both SolidWorks and user community will benfit from my.SolidWorks. SolidWorks (as always) is well ahead of other CAD packages when it comes to online resources for the community.

For what concerns Youtube, I understand that there's maybe too much material and indexing everything could take things out of control. I would suggest starting with just content coming from Dassault Systèmes SolidWorks Corp Youtube channels. There's already plenty of material over there. In that case it would be important to have the filters work well and match with Youtube tags.
Say for instance I'm interested in learning the flex feature. I would be expecting to find a filter named "tips and tricks" or "tecnical", and by narrowing down the search I should get to this video:
https://www.youtube.com/watch?v=i1FnQ3T9T18

If I'm interested in SolidWorks Electrical and I want to watch a short demo, I should be able to narrow down results with a search filter named "demo" or "product information" and find this video:
http://youtu.be/NYxb694qc9E

So the idea is that there should be smart filters to help a person find wanted video content on the basis of his/her aim (watching a demo because he/she is seeking product into, wanting to get more technical in depth of a particular feature, and so on).

My SolidWorks has a huge potential to gather all the info and finally have the people use 100 % alla the SolidWorks source of information that is available all over teh web. You can't imagine for example how many people are unaware the existence of knowledge base, SolidWorks World Proceedings, or Blogs.
The only thing they're using a lot is Youtube.

Alex

www.solidworkseducation.blogspot.com
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Some feedback on My.SolidWorks

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