AnsweredAssumed Answered

Document Information Window Won't Open In Workgroup PDM

Question asked by Mark Davis on May 17, 2013
Latest reply on May 2, 2014 by Matt Weiker

I've been having an issue with the Document Information Window in Workgroup PDM. I can't get it to open. It stopped opening several months ago when we were still on SW 2012 SP5. I upgraded our system to SW 2013 SP3 last week. I was hoping that installing the new version of SW would fix the issue, but it hasn't. I upgraded our SNL, then Workgroup then created an administrative image and deployed to clients (we have 4). The weird thing is that all 3 of the other users can open the document info window on their workstations. On top of that, when I log off my computer and log in as another user, the document info window will open even when I'm logged into the vault with my own credentials. Here is a table that will help you understand.


Computer Login
Workgroup Login
Document Info
MeMeDosn't Open
User 2MeOpens
User 3MeOpens
User 4MeOpens


I've called support and they seem to be stumped. They told me to check my anti-virus, firewall and UAC settings and to disable any pop-up blockers. I've tried all of that, I even made sure all of my settings match the settings for the other users and the document information window still won't open for me. I also disabled my firewall and anti-virus and that still doesn't fix the problem. I've checked all my SW and Workgroup settings and I can't find anything that would prevent the document info window to open. All workstations are Windows 7 SP1. Can anybody help me?