I ran into this before. You have to unload the SolidWorks premium stuff from the add-ins and have simulation set to load on start-up.
How strange. We'll give it a try when he gets back.
there's a setting called license order in the client's Solidnetwork license manager.
When you have a network license that includes many Simulation products (SolidWorks Premium, SolidWorks Simulation Professional, SolidWorks Simulation premium) you use that tab to set a priority to be used to pull licenses off.
If you set SolidWorks Sim Premium as first on that user he should pull by deafult a Sim Premium license if it's available.
Good catch! That was it.
Somehow I assumed that the license order was set once for everyone on the server. Apparently it can be user specific and his was incorrect. Thanks alot!