The templates are not showing on "right mouse button" menu for some users.
They seem to have all the correct permissions and were using the templates before the weekend.
We are running EPDM 2011.
Any suggestions on how to fix?
Had the problem with another user just today.
Problem started after user re-booted the computer because of slow processing.
User rebooted his computer a second time and the EPDM templates re-appeared in the RMB (Right Mouse Button) menu.
I have a few questions to help troubleshoot:
You didn't mention any Windows explorer crashing activity but the right mouse button is finicky and I've seen these items cause the rmb templates go missing.
I had one of the users log-in as admin and he can see the Templates in the RMB menu.
It is acting like user permissions but I am not seeing the problem.
Just being thorough.
Sometimes being brutally thorough is the only thing that saves your asteroid.
That was awesome Brian!
Have you tried restarting the EPDM Database Service? If you have not, during off hours restart the service.
Retrieving data ...