3 Replies Latest reply on Mar 28, 2013 5:09 PM by Tim Webb

    ArchiveServerService Error - Could not run cleaner service on vault

    Wayne Lehman

      I am getting an error on our EPDM 2012 SP3 archive server stating that:

       

      Could not run cleaner service on vault TEST2012. Details: Could not get the archive server ID from the database  

       

      This error is posted in Event Viewer every night at 3:00 am. It is obviously a scheduled event executed by the Archive Server Service and related to the Conisio indexing.

       

      Details posted below.

       

      Any suggestions?

       

      - System

        - Provider

         [ Name]  ArchiveServerService

        - EventID 0

         [ Qualifiers]  0

         Level 2

         Task 0

         Keywords 0x80000000000000

        - TimeCreated

         [ SystemTime]  2013-03-25T08:00:00.000000000Z

         EventRecordID 93

         Channel ConisioArchiveServerLog

         Computer arcserver.domain.com

         Security

      - EventData

       

         Could not run cleaner service on vault TEST2012. Details: Could not get the archive server ID from the database

         C80404805C000000600061006E006F006E0079006D006F00750073002D006E0061006D0065007300700061006300650027003A003A004100530043006C00650061006E006500720053006500720076006900630065003A003A006D007600520075006E00

         

      --------------------------------------------------------------------------------

       

      Binary data:

         

      In Words

       

      0000: 800404C8 0000005C 00610060 006F006E

      0008: 0079006E 006F006D 00730075 006E002D

      0010: 006D0061 00730065 00610070 00650063

      0018: 003A0027 0041003A 00430053 0065006C

      0020: 006E0061 00720065 00650053 00760072

      0028: 00630069 003A0065 006D003A 00520076

      0030: 006E0075   

       

      In Bytes

       

      0000: C8 04 04 80 5C 00 00 00   È..?\...

      0008: 60 00 61 00 6E 00 6F 00   `.a.n.o.

      0010: 6E 00 79 00 6D 00 6F 00   n.y.m.o.

      0018: 75 00 73 00 2D 00 6E 00   u.s.-.n.

      0020: 61 00 6D 00 65 00 73 00   a.m.e.s.

      0028: 70 00 61 00 63 00 65 00   p.a.c.e.

      0030: 27 00 3A 00 3A 00 41 00   '.:.:.A.

      0038: 53 00 43 00 6C 00 65 00   S.C.l.e.

      0040: 61 00 6E 00 65 00 72 00   a.n.e.r.

      0048: 53 00 65 00 72 00 76 00   S.e.r.v.

      0050: 69 00 63 00 65 00 3A 00   i.c.e.:.

      0058: 3A 00 6D 00 76 00 52 00   :.m.v.R.

      0060: 75 00 6E 00               u.n.