where are the files located? move everything to desktop and confirm it isn't a location based problem
does it happen to all files? setup and run a quick tube flow analysis
what version/service pack/graphics card/os?
Hey Jared, thank you for the quick response!
My files were on the desktop already! I also tried the simple tube... same problem. I just now deinstalled SW and put it back onto my computer.... same problem, it shuts down immediately as I try to load the results!
it is SW 2013 on Windows 7
find attached the problem report
Any other suggestions?
Does it happen to all files?
Has it ever worked?
What sp of solidworks 2013 and flow are you using?
Do you have office installed? What version?
Does it work if you disable auto loading of results and load them manually?
What variant of windows 7 are you using?
In your uninstall and reinstall did you use the full method or just standard uninstall?
I'm been using swx and flow on win 7 x64 pro since the 2010 version and haven't had an issue like this before. Using 2013 sp1.0 without issue right now.
This shows a C++ error at the point that Microsoft office is called for. The report uses the graphics too to add a view of the project you are testing.
I see that you are using a Presario CQ57 Notebook PC with intel hd graphics card. if it is the p3000 or the p4000 then you are ok, any other intel card is not covered that I can see.
If you are covered, I would try a repair or re-install of Microsoft office, just in case.
I believe the P3000 and P4000 are the ones on the xeon chips. On the mobile chips they are just called the HD graphics 4000 and aren't supported. But that is certainly something to check. By disabling software opengl it will allow you to bypass the graphics card and see if that is causing your issue.
The MS office is definitely another place to look. I found reports of this issue in 2013 sp0.0 if you don't have sp1.0 installed.
Thank you Jared, Thank you Peter!! Really appreciate your input.
Okay, there is no office on my computer! So this won't be the problem! therefore I guess it might be the graphics card!!
I have a simple HD graphics card! So assuming that to be the problem!
Will try and bypass it, as Jared recommended (altough it seems to be clear, that that is the issue)... how can I do that?
Thank you very much!
Will try and keep you posted!
Hi Marc, I looked over my last response and not sure I was clear. In sp0.0, the crash on loading results is expected. The only thing that will fix it is installing sp1.0 or installing office. You should connect with your reseller to get the SP or download from the customer portal.
Jared is correct here.
You say that you do not have office installed, but the log says different. Strange one.
FVI>CMD:"excel.exe" ATTR:Detected=0 ATTR:PN="" ATTR:PV="" ATTR:FV=""</FVI>
<FVI>CMD:"winword.exe" ATTR:Detected=0 ATTR:PN="" ATTR:PV="" ATTR:FV=""</FVI>
<FVI>CMD:"outlook.exe" ATTR:Detected=0 ATTR:PN="" ATTR:PV="" ATTR:FV=""</FVI>
<FVI>CMD:"iexplore.exe" ATTR:Detected=1 ATTR:PN="Windows® Internet Explorer" ATTR:PV="9.00.8112.16421" ATTR:FV="9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)"</FVI>
<SWINSTALL>ATTR:PN="SolidWorks 2013 x64 Edition SP0"
You do have Solidworks Sp0 and this has been reported.
Thanks to the two of you!
MS Office was actually the problem, I didn't have it on my computer.... as simple as that!
it mentions it in the report, but it also says: excel detected=0, so I guess that means it didn't detect it (since it wasn't there)
But I installed it....problem gone!
Glad it's sorted, now do some work! lol
Even I missed the "=0" part, even though I got the answer correct.