AnsweredAssumed Answered

2013 Install..not

Question asked by James Barnes on Jan 31, 2013
Latest reply on Feb 1, 2013 by Richard Wagenaar

I first allowed SW 13 to install over 12.. all I seem to have had are random crashes.. so giving up and doing what I've alwayst been told to do.. Uninstall/Reinstall.. seems like thats what I did when moving to 2012 version..

Now I can't get SW 13 to install at all, gets to around 25-26% and crashes with some cryptic error that makes no sense.

 

searching through the logs I find:

 

07:52:41 Info Step 90 0 "{0: Installing} MSI: {1: D:\swwi\data\SolidWorks.Msi}; command-line: {2: INSTALLDIR="C:\Program Files\SolidWorks Corp\SolidWorks (2)\"  ADDLOCAL=FeatureWorks,PhotoView,SolidWorksAnimator,SolidWorksToolbox,SolidWorksUtilities,CoreSolidWorksTaskScheduler,RealViewGraphicsdisplay,ExampleFiles,Manuals,HelpFiles   SLDIM=1 REBOOT=ReallySuppress TRANSFORMS="D:\swwi\data\1033.mst" TOOLBOXFOLDER="C:\SolidWorks Data (2)\" OFFICEOPTION=1 ARPSYSTEMCOMPONENT=1 IMTOKEN=95badf909d83a52bd84a5daac7772dc9}
(ID {3: SolidWorks}, lang {4: }, pcode {5: {B6B5EA7E-B91F-443D-A958-B0062FB53804}}, mode {6: 3}, upg = {7: }, f{8: 0}, costKB {9: 3702671})"

07:54:05 Info Status 58 55803 "Received data from Installation Manager server (Script: {0: http://im.solidworks.com/bin2013/Connect.pl?Release=20130-40000-1100-100&Debug=0&ini=0&osa=64:1:2&lid=1033&app=I&cx=4097:0&cm=-1&lfr=&lfp=&lfv=}, Code: {1: 0}, Error: {2: }, File: {3: <none>})"
07:57:05 Info Status 58 55803 "Received data from Installation Manager server (Script: {0: http://im.solidworks.com/bin2013/Connect.pl?Release=20130-40000-1100-100&Debug=0&ini=0&osa=64:1:2&lid=1033&app=I&cx=4097:0&cm=-1&lfr=&lfp=&lfv=}, Code: {1: 0}, Error: {2: }, File: {3: <none>})"

07:57:38 Error Status 156 0 "***START DUMP OF WINDOWS INSTALLER DATA***"
07:57:38 Error Status 157 0 "=== Logging started: 1/31/2013  7:52:48 ==="
07:57:38 Error Status 157 0 "Action start 7:52:48: INSTALL."

 

then some error text at the bottom..

07:58:58 Error Message 9 55200 "Dialog Shown: {0: Internal error: The Windows Installer for this product component did not run as expected: RollbackUnReg_DocMgrDLL.9FB07B3D_0B7D_4A2F_82AB_F16B1F24912C.: Contact Technical Support.}.  User selected: {1: 1}"

07:58:58 Info Status 164 0 "Enter Final State called with install error = {0: ** Install FAILED with code 1603}.  InServer = 45359544, EnterFail = 45359624, status = 45360184"

07:58:58 Info Status 64 55809 "The installation failed."

 

I've tried some of the stuff in the knowagebase.. no luck.. have a call into the VAR.. but who knows when I'll hear back.

 

still the worst version of SW I've ever used.. never have had any install issues before.. all the way back to 2004..

 

jb..

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