5 Replies Latest reply on Jan 21, 2013 8:47 PM by John Burrill

    Student edition hangs on start-up

    Jason John

      Ok I am currently a student and am having issues with solidworks on my home computer. Having the ability to use solidoworks at home to do homework is essential. I have taken numerous other programs through my school and have had no issues what so ever with those software programs some of  these include....

       

      Pro engineer

      Wild fire 5

      Creo 2 + 3

      AutoDesk Inventor

      AutoCAD

      Google Sketch up

       

      Just to name a few.

       

      Heres the problem, I installed solidworks, the program opens fine but once you try to start a part, or open an existing part the program hangs and will eventually if clicked on "program not responding" and will have to be closed. always says "editing part" on the bottom of the screen.

       

      Things I have tried to correct issue-

      unistalling and reinstalling software

      check and recheck current licenses

      updating drivers for operating system and video cards "which are all current"

       

       

      For the obivous-----My computer is probably not the issue

       

      Dell XPS 8500

      i7 3.6 processor

      3 tara hard

      3G nvidia gt 640 video card

      16G RAM

       

      I had this computer built by dell specifically for CAD.........same computer but better than my school currently uses.

       

      Runs all other programs with no isssues whatsoever!!!

       

      Run Graphically intense games and video and picture editing software with no issues............

       

      So whats the deal?

       

      Any help would be appreciated!!!!

        • Re: Student edition hangs on start-up
          John Burrill

          Run this program and see what the diagnostics tab says.

          SOLIDWORKS_RX.png

          What it's probably going to say is that your Geforce video card is not supported.  That doesn't mean it won't work but you will have to tweak the drivers and settings.  One thing you should check is to make sure that Solidworks is using the video card and not the integrated display adapter.

          run using good video card.png

            • Re: Student edition hangs on start-up
              Jason John

              Diagnostic error. Review the information provided.
              System Manufacturer:
              Other (not a known system vendor)
              System Model:
              Other
              Card Manufacturer:
              NVIDIA Corporation
              Card Model:
              GeForce GT 640/PCIe/SSE2
              Your Current Driver:
              8.17.12.9633
              Diagnostic Results:
              There is no information on your configuration in our database. If you are experiencing issues with your system, you may want to visit the website to find recommended cards and drivers.
              Card/driver combination information can be found at:  http://www.solidworks.com/pages/services/VideoCardTesting.html
              Passed diagnostics test.

              You are using a currently supported operating system.

              Passed diagnostics test.

              The system environmental variable named TEMP has been set.

              Passed diagnostics test.

              Write access is set for the TEMP directory.

              Passed diagnostics test.

               

              System TEMP directory: 1.47 TB

              Diagnostic warning. Review the information provided.

              The SolidWorks Backup Directory has not been set. Please set in Tools\Options\Backups.

              Diagnostic warning. Review the information provided.

              The SolidWorks Journal file directory has not been set. Please set in Tools\Options\File Locations.

              Passed diagnostics test.

               

              Drive C:\: 1.47 TB of free space
              Drive I:\: 289 GB of free space
              Drive Q:\: 0 bytes of free space

              Passed diagnostics test. Total System Memory - 11.9 GB
              This amount of RAM is acceptable for assemblies with greater than 2500 components and parts greater than 1000 features.
              The total amount of RAM required is based on the size of the dataset used and other open applications.
              Passed diagnostics test. Free System Memory - 8.66 GB
              You should have sufficient free physical RAM to run SolidWorks effectively. If you exceed the physical RAM, your system performance will be seriously degraded.
              Diagnostic warning. Review the information provided.

              Could not open the service pack database, the server may be busy, please try again later.  #

              Diagnostic is for information only.

              SolidWorks is currently not running.

              Diagnostic warning. Review the information provided.

              Toolbox is loaded on a local drive. This may not be an appropriate location if the toolbox parts are shared. See the Installation Guides at http://www.solidworks.com/pages/services/ServicePacks.html for more information.

              Key:

               

               

              Heres what the rx said!!!

              • Re: Student edition hangs on start-up
                Jason John

                Dont have the option to choose to run with graphics processor

                • Re: Student edition hangs on start-up
                  Jason John

                  Will open in open GL, tried a performance test.....gets stuck trying to open part