19 Replies Latest reply on Dec 5, 2016 9:38 AM by Pete Robinson

    EPDM requires logon when open an Outlook attachement

    Cristian Fustos

      Hello all,

       

      I have some users that are complaining that every time they access an attachment from Outlook and are not logged in, EPDM launches and requires logon. If you hit no, you are getting the notification attached and you have to manually log in the EPDM.

      Is there a way of stopping the automatic log in?

       

      Regards,
      Cristian

        • Re: EPDM requires logon when open an Outlook attachement
          Gary Radish

          Cristian, Not that I know of hopefully someone else knows I am running 2011.  Do you have the office add-in for EPDM?

          • Re: EPDM requires logon when open an Outlook attachement
            Tim Read

            Hi Cristian,

             

            I'm assuming the attachment is a link into the EPDM Vault... If the user is not logged into EPDM then they will not have access to the target of that link. What the user wants is Automatic Login to work so that they can access the attachment - otherwise they shouldn't have clicked on it.

             

            You can disable automatic login for EPDM but there is no way of turning off the login prompt if you click on a link to a file inside an EPDM vault - it wouldn't make sense if there was.

            • Re: EPDM requires logon when open an Outlook attachement
              Eric Endlich

              Christian,

               

              You can change the "Automatic Login" feature in the Archive Server Configuration tool. Right click on the vault name and choose properties. Change to the "Login" tab and uncheck the "Automatic Login" feature. Changing this means everytime a user double clicks on the vault, they will have to log in for the first time rather than having it automattically log in based on the windows user. I'm not sure if this will fix your problem though.

               

              1-31-2013 3-25-32 PM.png

                • Re: EPDM requires logon when open an Outlook attachement
                  Cristian Fustos

                  Hi Eric,

                   

                  Sorry for delayed response. Even if we can login as admin on the vault, we do not have access to the Archive Server. Our IT department does...

                   

                  I have tested your suggestion and it is not working. Can you replicate my issue? If you log off all vaults, and open a picture that is attached to an e-mail, will EPDM ask you to login automatically?

                   

                  Regards,

                  Cristian

                    • Re: EPDM requires logon when open an Outlook attachement
                      Charley Saint

                      Christian,

                       

                      Login prompting usually occurs when the program tries to access a folder in the vault. This happens in some versions of SolidWorks if you have files in the Recent File list that are in the vault and you click the File menu, because it is trying to look in those folders. It also happens in Windows 7 if you start to type something into the "Search Programs and Files" box of the start menu, because it's searching in the vault and tries to open files there. I would suspect that Outlook is trying to access a folder in the vault because that was the last place the user saved a picture to, so it opens it by default. Have the user try to save an attachement when they are logged into the vault and see if it's looking in there, then have them save something outside the vault and see if it still happens. Or have your IT department use Process Monitor to track down the registry key it's referencing. Of course the easier solution is to delete the users Windows profile, but users don't tend to like that

                      • Re: EPDM requires logon when open an Outlook attachement
                        Eric Endlich

                        I cannot replicate the issue on my end. Can you post some screen shots of outlook before you open the picture, after you open it and it asks you to log in, and what it looks like after you log in and the image opens? If you can, include the entire desktop, not a cropped screen shot so we can get a better idea of what is going on. Thanks.

                    • Re: EPDM requires logon when open an Outlook attachement
                      Greg Rupp

                      Hi Cristian, i'm not sure why opening an image file from outlook is triggering this. I just tried opening a .jpg and a .bmp and no issues. I have to agree with Charley though, something about the action of opening an image file it triggering windows to want to access the vault.

                       

                      We too get this message anytime we cancel a login screen (independent of a manual or automatic login). As many of the others have mentioned.  You may be able to avoid this all together; so the user never has to click cancel. One thing not mentioned is that you can leave the "automatic login" settings alone on the archive server and just change it on the affected local computers. Open up the administration tool on the computer you want to auto login to. Towards the very bottom is the "settings". Inside there, you can specify to automatically log into the vault with a certain user name and password on a specific vault.

                       

                      Just out of curiousity, when your users are opening pictures, what program is trying to open the picture? what version of windows are they using and what version EPDM.

                       

                      Lastly, is this only on select computers or is it everyone?

                      • Re: EPDM requires logon when open an Outlook attachement
                        Tom Perry

                        Hi Christian,

                        I too am having this problem.  I'm not sure if anyone else in the company has it.  It's only a problem when I'm not connected to my office network (since it can get a license then.)  But it is a MAJOR pain in the butt.  I keep getting pop-up windows that grab the mouse focus from what I'm doing.  My solution at the moment is to kill the PDM process in task manager.  When I get back into work and click on the vault, the process starts again without issue.

                        • Re: EPDM requires logon when open an Outlook attachement
                          Tom Perry

                          We just installed 16... and when I was at home and started outlook right after installing it, I got two pop-up windows that asked me to enter my email address.  I didn't pay any attention to them as I was busy trying to do something else and I thought they were just licensing things, but I realize now I think they were saying something about receiving notifications.  Ever since then, whenever I start Outlook, it wants an EPDM license.  I have not been able to get my administrator to log into my EPDM Administration tool to see if there are any options in there I can turn off. I'll update you if I find anything.  If you found an answer, please let me know.

                           

                          Thanks,

                           

                          Tom

                          Edit: Oh, I didn't realize how old this thread is.  Hope somebody found an answer.

                          • Re: EPDM requires logon when open an Outlook attachement
                            Cad Admin

                            Are you using SMTP or Database as your EPDM Messaging system.  If you are using SMTP, then yea the Outlook is sometimes an issue.  that's why we maintain using the Database side.

                             

                              • Re: EPDM requires logon when open an Outlook attachement
                                Chris Newell

                                This same problem happens for me but slightly different. My first new Outlook email of the day forces a login into PDM. It happened with EPDM 2014 and we just upgraded to 2016 and it is still happening. If I log out of PDM and then start a new email, it wants to login again. We don't use email notifications, and our message system is set to Database. Besides annoying it grabs licenses for those who aren't even using PDM at the time. And as such every new email that someone starts grabs a PDM license.

                                  • Re: EPDM requires logon when open an Outlook attachement
                                    Pete Robinson

                                    Hi Chris,

                                     

                                    We have been having the same problem, and I just discovered that it is because we are using Outlook 2016, which apparently populates a recently used files list in the attachment button in Outlook, and if you have files from the EPDM vault in that list, it will prompt to log you in. If you look in the Knowledge Base at solution S-071660, there is a PDF file that explains why this happens and how to edit the registry to prevent Outlook from populating the recently used file list, which will also stop the automatic login. Basically, you need to add a DWORD 32-bit value at HKCU\Software\Microsoft\Office\16.0\Outlook\Options\Mail\ called MaxAttachmentMenuItems and set the value to 0.

                                     

                                    Good luck!