15 Replies Latest reply on Dec 12, 2012 5:59 PM by Peer Larson

Phantom Transition

Sally Hoo Dec 12, 2012 3:31 PM

I was editing a workflow and when I was done, I noticed a "phantom transition" available from the vault explorer window. Specifically, although there is no visible transition in the workflow called "P06" leaving the "released" state, I am still given that option when changing states for a file in the "released" state. "P06" was definitely a transition I created when I was editing, but it was made going INTO the "released" state, not OUT OF the state. I tried renaming and deleting the transition in the workflow, but it did not have any impact on the vault explorer options.

Then I decided to click on the transition, and it took me to a state called "Ingen Status". This state does not exist in any of my workflows. Any ideas on how to get rid of the transition?

Re: Phantom Transition

Raghavendra Bhagwan Dec 12, 2012 3:34 PM (in response to Sally Hoo)

I would suggest to look into the history of the file, That may give you directions to see where the file was transitioned to.. .May be a a workfflow connector routing to a different workflow.
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- Re: Phantom Transition
  
  Sally Hoo Dec 12, 2012 3:43 PM (in response to Raghavendra Bhagwan)
  
  The history says the same thing. It went to a state called "Ingen status", but I don't have any states called this and I have no idea what it means.
  
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  - Re: Phantom Transition
    
    Sally Hoo Dec 12, 2012 3:44 PM (in response to Sally Hoo)
    
    Should also be noted that the transition does not appear when selecting transition permissions for this workflow.
    
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    - Re: Phantom Transition
      
      Raghavendra Bhagwan Dec 12, 2012 3:47 PM (in response to Sally Hoo)
      
      Could you post the picture of the history of the file ? What EPDM version and SP are you using ?
      
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      - Re: Phantom Transition
        
        Sally Hoo Dec 12, 2012 3:49 PM (in response to Raghavendra Bhagwan)
        
        2012, SP3.
        
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        Re: Phantom Transition
        
        Raghavendra Bhagwan Dec 12, 2012 3:56 PM (in response to Sally Hoo)
        
        Could you get Version 6 and check the version tab and what's the workflow it mentions, By the way its an automatic transition.
        
        Alternatively, You could check the complete search tool list this "Ingen Status"in the Workflow Tab ?
        
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        Re: Phantom Transition
        
        Sally Hoo Dec 12, 2012 3:55 PM (in response to Raghavendra Bhagwan)
        
        The workflow shows as blank for version 6. Yes I know, it is an automatic transition. Like I mentioned earlier, I created the transition earlier (was supposed to sort based on transition) leaving a temp state and going into the released state. However, because of some bug in the system, PDM created a ghost transition going in the opposite direction, that cannot be deleted now.
        
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        Re: Phantom Transition
        
        Jason Capriotti Dec 12, 2012 3:58 PM (in response to Sally Hoo)
        
        Looking in the "Status" table, "Ingen Status" is the first one (StatusID=1) and looks like something ePDM uses behind the scenes for some unknown purpose. You'll probably have to get your var involved.
        
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        Re: Phantom Transition
        
        Sally Hoo Dec 12, 2012 4:01 PM (in response to Jason Capriotti)
        
        Thanks, Jason. I figured as much. I've actually never submitted a request for help before and am fumbling around the customer portal site. Do you mind explaining how to submit a help request? I've already entered my serial number, which opened access to the knowledge base, but don't see any links for creating new requests.
        
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        Re: Phantom Transition
        
        Raghavendra Bhagwan Dec 12, 2012 4:18 PM (in response to Sally Hoo)
        
        Sally, i would recommend to contact your reseller, They may create an SR with SolidWorks to work through this.
        
        From the customer portal you can submit only the Enhancement Requests and for this technical issues like this your first point of contact would be your reseller and SolidWorks may involve in helping to resolve the problem case on case basis.
        
        Hope this Helps !
        Raghav.
        
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        Re: Phantom Transition
        
        Peer Larson Dec 12, 2012 5:59 PM (in response to Jason Capriotti)
        
        According to my Status table the "Ingen Status", "alla Statusar", and a number of "NULL" states are in WorkflowID 1. So it seems these states reside in another, rather hidden, workflow.
        
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        Re: Phantom Transition
        
        Raghavendra Bhagwan Dec 12, 2012 3:59 PM (in response to Sally Hoo)
        
        What does the search results say ? can you find any files in the state called Ingen Status ?
        
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        Re: Phantom Transition
        
        Sally Hoo Dec 12, 2012 4:02 PM (in response to Raghavendra Bhagwan)
        
        It doesn't come up with anything.
        
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        Re: Phantom Transition
        
        Craig Lalumiere Dec 12, 2012 4:05 PM (in response to Sally Hoo)
        
        I found out the same thing when testing my workflow. If there has been a file that went through state at any point of its life. the state can not be deleted because it in the files history. So to remove the states when I was first building my workflow I basically had to delete everything in my vault then it could be deleted.
        
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        Re: Phantom Transition
        
        Raghavendra Bhagwan Dec 12, 2012 4:13 PM (in response to Craig Lalumiere)
        
        You could delete the files as long as rollback until that file has passed through the transition.
        
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