My engineering department mixed up the HUL and SL licenses and used our HUL when activating some seats, I have since corrected it to the proper license. One of the drafters tried to use one of the HUL at home to finish a project but it stated we are out of seats available. I only have two seats being used of the six seats we have, I’m sure it was caused by me not checking the HUL seats back in when I corrected the license numbers at work. How can I recover the unused seats?
Contact your VAR and tell them the story and they should be able to resolve your situation with corporate. I had a similar situation where I had home use licenses out there and the people quit but did not check the licenses back in and my VAR was able to free those licenses.