Has anyone had an issue with your part description self deleting from a part? we have descriptions linked to our title block and when the part is opened or saved as a DXF the description on the part properties is gone. we have gone thru a install repair, changed sheet formats and drawing and part templates. i am trying to avoid unistall/reinstall for a third time this year.
is this a common response people get from support - "you need to re-install the software"
JIm,
Sometimes, when the VAR doesn't have a clue what is happening, they will suggest a repair or re-install. Sometimes that's because it is a well known problem that a re-install will fix and nothing else will; sometimes it is because it is a really strange, obscure problem and all they can think of is a re-install; sometimes it is because they are clueless. Anyway, yes, it is a fairly common response to get from support, especially if the support person isn't at the top of his game.
Jerry S.