I'm confused by your question. Are they using SmarTeam, Matrix or Enovia V5?
In any event, whichever of these products they are using, the question needs to be directed to their support team.
This particular forum only deals with Enterprise PDM.
Sorry I wasn't clear : they use Enovia V5 together with Matrix One. I'm not familiar with either one and I don't understand which is doing what. I use on a regular basis Windchill and TeamCenter, but for ProE files, not for SolidWorks files. No one of these two PDMs needs an additional database or an additional software: we use the same name for database client, for user interface and for database engine.Therefore I'm confused with roles of these two: Enovia and Matrix One. I really appreciate if you can add some clarifications on this.
Meantime I have received an answer: the client is new in SolidWorks and Enovia and he didn't understand how these two works together.
Apologies to ask this question here, but I didn't find any thread dedicated to Enovia here.
Thx and regards,