1 Reply Latest reply on Jun 24, 2012 9:21 AM by Arnon Epstein

    Installation Problem

    James Burns

      I previously had SW 2011 installed on my home computer. I have 2012 at work. I bought a new home computer. I removed the license from my old home computer and uninstlled the program. Now I am trying to install 2012 SP 4.0 on my new home computer. I used the method of manually down loading files. When I install I get the attached message mentioning Error 1772 and another dialog box saying "unknown Error 9". The installation is then undone. Can you help me finish this installation. You can contact me at my home email jmburns111@hotmail.com. My work email is jburns@austinhardware.com but I do not have access from my home.

        • Re: Installation Problem
          Arnon Epstein

          Hi

          in the last year or two, any new SP installation force me to uninstall microsoft visual c++... and microsoft visual studio tools.... and microsoft silverlight.

          in the control panel uninstall programs.

          turn of the automatic windows update before the uninstall.

          than make a new SW installation with the new SP.

          than you can turn on tha automatic update.

          it is a big problem that SW did not fix it till now.

          i have windows 7 pro 64 bit.