AnsweredAssumed Answered

Where to get SW support when VAR is not enough !!

Question asked by Diego Matiz on Jun 20, 2012
Latest reply on Jun 20, 2012 by Manoj Yadav

Hi there everyone.

 

I'm writing because I'd like to know where is it possible to get direct support from SW?

We currently use SW210 along with EPDM2012, and we get constant troubles like SW crashing after EPDM does and stuff like that. There's our VAR, who's suppossed to give us all the support we need, however I've heard my boss complaining about that the VAR doesn't really care about finding a solution to our problem(s).

 

So, where else to go ask for help, other that the VAR?

Is it possible to post a Service Request directly as a customer?

 

Waiting for your comments...

 

Thanks.

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