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Fisher/Unitech Job Opening

Question asked by Esteban Gaytan on Jun 8, 2012

Department: Engineering

Reports To: Customer Support Engineering Manager

Location: (1) positions available:  Troy, Mi

Relevant Work Experience: 2 to 5 years

Career Level: Experienced (Non-Manager)

Education Level: Associates Degree


General Summary: Primary responsibility to provide SolidWorks training and technical support. Provide technical support in all aspects, relating to applications that FISHER/UNITECH supports. Handles support for 3rd party software applications. Must have core knowledge of SolidWorks. Must be a quick learner, able to handle stress and work in a fast-paced environment. Serves as technical liaison for assigned geographical or account territory.


Essential Job Functions:

  • Performs training in all aspects of the SolidWorks product line (30%)
  • Manages incoming technical support cases (55%)
    • Follows up on vendor related cases, such as Service Requests (SR) and Software Performance Reports (SPR) from SolidWorks
    • Researches and creates Knowledge Base articles
    • Insures technical support surveys are Excellent
  • Performs pre-sales standard demonstrations (10%)
  • Performs other duties as needed and directed by Customer Support Engineering Manager (5%)


Knowledge, Skills and Abilities:

  • Knowledge of company products and services, policies and procedure
  • Skills in operating equipment, such as personal computer, software and IT systems
  • Skill in oral and written communication
  • Ability to communicate with employees and various business contacts in a professional and courteous manner
  • Ability to speak with upset customers and reach an amicable solution
  • Ability to organize multiple work assignments and establish priorities
  • Ability to negotiate with others and resolve conflicts, particularly in sensitive situations
  • Ability to pay close attention to detail and to ensure accuracy of reports and data
  • Ability to make sound decisions using available information while maintaining confidentiality
  • Ability to pass all SolidWorks certifications


Education and Experience:
Associates degree in Mechanical Engineering or equivalent, plus 2-5 years' experience


Physical Requirements:

  • Seeing: Must be able to read computer screen and various documents (75%-100%)
  • Hearing: Must be able to hear well enough to communicate with employees and others (75%-100%)
  • Standing/walking (0%-25%)
  • Climbing/ stooping/kneeling (0%-25%)
  • Lifting/pulling/pushing (0%-25%)
  • Fingering/ grasping/feeling: Must be able to write, type, and use phone system (75%-100%)


Travel:
Limited to driving up to three hours from Troy MI, office location.


Working Conditions: Good working conditions with the absence of disagreeable conditions


Note: The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.


If interested in this position, please forward an up-to-date copy of your resume in Microsoft Word format with a cover letter including realistic salary requirements. Your information will be held in the strictest of confidence.

Outcomes