AnsweredAssumed Answered


Question asked by Alison Hilditch on May 29, 2012
Latest reply on Jun 5, 2012 by Alison Hilditch

Hi everyone,


I have a MASSIVE problem that is completely stumping me and the IT guy. EPDM Administration, our Vault, AND Solidworks are all simply not responding.


For Administration:

The program opens and asks for the admin password. After inputting the password, Administration immediately grays out and throws the (Not Responding) next to the program name in the tab toolbar.


For the Windows Explorer Vault View:

I click on Vault and it immediately goes into "thinking mode". After about a minute, windows explorer goes into (Not Responding) Mode.


For SolidWorks:

SolidWorks opens correctly, I can access all dropdowns until I click on anything that inspires an action, unless I open from windows explorer. Goes into (Not Responding) Mode.


We think that there may be an error server side, but we are having trouble pinpointing the issue. Has anyone encountered anything like this?


I recieved an error this morning that EPDM could not log on to the database because "A communication link failure occured when accessing the database server. The database service might have been restarted or the network might be down." There was a discrpancy in the Object name of the database that EPDM was looking for (which was an odd occurance in itself since I've been working all month with no issues what so ever and only 2 people have clearance to edit the vault name) that was easilly fixed this morning. All programs began to function normally. 4 hours later, our current problem started.


We are positive that the network is up and running and the server never restarted.


The other SolidWorks users in the building are having no issues what so ever with SolidWorks. EPDM is on their computers, but as I'm setting up out new Vault they do not access it or interact with it in anyway. This problem is happening only on my laptop and Mr. IT's computer.


We are running Solidworks Premium 2012 SP1.0 and Enterprise PDM 2012


I would be estatic and thankful for any and all help!

Thank you!