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SolidWorks Support Engineer - SolidWorks VAR Job Dallas, TX

Question asked by John Forbes on May 24, 2012

SolidWorks Technical Support Engineer in Dallas, TX

Progression is the fastest growing and Top Ranked SolidWorks reseller in overall performance for 2011 in the US, leading the market in growth for 2010 and 2011. Our company provides SolidWorks software to many of the area`s biggest and best companies. We supply support and training to our clients for this industry leading design and engineering software platform. Our company has a 14 year track record of success, integrity and customer service in the South Central region and thanks to our growing client list we have a need for additional field personnel.

 

 

Job Description

The role of the support engineer is to provide an exceptional service experience to our customers. The support engineer interacts closely with our customers by fielding incoming calls or emails and providing assistance for all technical issues related to the SolidWorks family of software products. Issues may cover administration, licensing, as well as modeling, simulation, and data management. Customer issues may address assisting the customer in learning functional techniques, as well as identifying and troubleshooting software defects and proposing alternate solutions. This position will interact daily with sales, administration, and engineering. Over time, the support engineer may become the main point of contact from our company to our customer base.

 

 

Responsibilities:

  • Provide an exceptional customer support experience via telephone, email, or remote assistance    
  • Logically and efficiently analyze, test, and diagnose problems reported by the customer    
  • Utilize sound judgment in prioritizing customer issues, resolving cases promptly, and escalating issues as needed to SolidWorks developers.    
  • Strive to become a technical expert in the full suite of SolidWorks software applications    
  • Work toward obtaining SolidWorks product certifications    
  • Contribute to online customer outreach such as Twitter, Youtube, webcasts, etc.

Education and Experience

  • Bachelor’s degree in Mechanical Engineering or equivalent

Required Skills

  • Strong written and verbal communication skills    
  • Ability to multi-task and prioritize responsibilities    
  • Ability to adapt to a fast paced, dynamic and demanding environment    
  • Work well independently and in a team environment    
  • Experience with customer service    
  • Windows software/hardware experience    
  • Detail oriented, self-starter with the ability to take initiative and accomplish tasks    
  • Aptitude for 3D modeling and engineering design

Additional skills and background (not required)

  • Experience in technical support, help desk or desktop support    
  • Experience with CRM software for support ticketing    
  • Experience delivering technical training and presentations    
  • Technical sales experience
To Apply for this position, please complete our online contact form here and provide as much detailed information in the comments section as you can regarding your interest and experience.

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