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Serial Number generator broken

Question asked by Charley McGowan on May 22, 2012
Latest reply on May 22, 2012 by Charley McGowan

So our part numbers are generated by the EPDM serial number feature, and currently it's reading our P/N's at 0000000 instead of the next number on the list.

 

Why would this happen? Is the ticker for the serial located on the SQL server? If this loses connectivity somehow, would this make all the serial numbers go to zero like shown?

 

We've restarted the archive server virtual machine and it's still not assigning new part numbers, so we're kind of stumped.

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