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Why cant I load a drawing or make a ref plane after a windows update?

Question asked by Kevin Mocker on Apr 18, 2012
Latest reply on Apr 18, 2012 by Chris Challinor

my computer automatically updated a few windows files and now I cannot load a drawing or create a reference plane.  If I do either Solidworks does nothing but spin the litte hourglass.  I called my support guy and he told me it sounds like a NET Framework issue. 

He sent me a long solution to repair but thats gonna cost me a lot of money.  I pay for support but now have to hire an IT guy to fix a problem that Solidworks has with windows xp?  does this make sense?  is this gonna happen again when windows updates again?

Does anyone have any suggestions as to how to fix this?