AnsweredAssumed Answered

Database activation problem

Question asked by Willem Lammers on Apr 15, 2012
Latest reply on Aug 28, 2019 by Nick Lemon

Every time I try to instal my student kit it first loads for a while to check te serial.

After a while it says:

 

''Serial numbers cannot be verified because of a temporary activation database problem. Try again later, or continue installation without product entitlement information. You will still be able to choose the products you want to install, but you will not be able to download any installation files. If you continue without downloading enabled, you will need to provide a complete set of download source files or a DVD from which to install.

 

Click Back to check the serial number you entered or enter a new serial number. If you continue without a validated serial number, the Installation Manager will not pre-select the products to which you are entitled.''

 

I was wondering if this realy is a temporary problem, because I've seen it for the last few days now.

Or if there maybe something wrong with my serial code, but that would be strange because I've just recieved an E-mail that says my serial code is valid until december this year.

Outcomes