Cannot "Get Latest Version" of a file when the file is checked out by another user, I have tried with user rights and with admin rights and neither seem to work.
Is this normal? I'm sure that we were able to do so previously.
Any help is appreciated.
We did find the cause of the issue. It was due to our systems being imaged with a system image that contained a vault view. Each vault view has a unique ID number, because the system image was copying the same vault view over and over again it meant that users had conflicting vault IDs and this was preventing them from getting the latest version.
The fix is simple, just delete vault view and vault folder and recreate them, a new vault ID will be generated.