Just a random thought due to a post I saw a few days ago:
Is SolidWorks installed in the same language that windows is installed in? We saw someone have an issue similar to yours not too long ago due to this.
Yes both are installed in English. I would never have thought of that. It's wierd because I have used the SW Rx just not the Problem Capture and it work fine. Then.......
Problem solved. My VAR was able to provide the following and it fixed the problem:
This problem has been known to occur on Windows® 7 x64 machines when there is an Adobe® x64 add-in installed on the machine. Please check Programs and Features in the Control Panel and if this add-in exists, uninstall it. There should be no adverse effects to the Adobe product.
This has also been known to occur when Beyond Trust Power Broker is installed on the machine.