i have an issue. i deleted a user last week, which removes them from a group. problem is, this person is still getting e-mail notifications for items
changing states that the group they were in is to be notified. how is this possible??
His username was probably written into a variable of a file that was changing states.
I am assuming you are pushing to an Exchange server and not just using the Database e-mails.
That being the case, does this change state happen to notify an Exchange Group or Alias that this particular user is a part of?
Hi Michael. Is that a group email / user email that is sent?
Perhaps this user's email address is included in the group email?
I have the same issue and we are using an SMTP server for our messages. The user gets a message when a quote goes through a transition. His user name has been removed and he is no longer part of any group. I do not have a send mail task activated for this transition either. I was thinking that his email may still be stored in the database and needs to be removed. Hopefully someone has answer for this.
My guess is that your user had Notifications setup. The best way to clear them is to log in as that user and right click (on a file or folder) in the vault and select notify --> My notifications. Then delete their notifications.
Uses don't actually get deleted from the system, they just get "flagged" as deleted.
Another way to do this is through the SQL database.
First you need your User's ID number. Get this by looking it up in the dbo.users table
Then you can find out if that user ID has any Notifcations setup by going to dbo.notifcationUsers table and finding all notificationIDs that match up with your UserID number.
Then, you can figure out what the notifcation was by looking up the notificationID in the dbo.notifications table
I do not recommend editing the SQL tables directly, but if you need to, this is where you can look.
Thanks Greg. I will try what you suggest.
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