My company is looking to add solidworks. Of these three Resellers, who is the preferred in the industry? Pros/Cons? Who gives the best support?
I prefer Graphics Systems to CATI. Only casual dealings with Fisher, but they trip my "spider senses".
We use Fisher Unitech and they have done very well by us. No complaints here.
Our company went with CATI who were incredibly valuable partners in our transition and implementation of SW. And after our transition period, the support staff has been phenominal. I cannot speak highly enough of those guys.
We've worked with Fisher Unitech since 2004 and never had a bad interaction. Tech support is fast and they have good contacts at SW corporate when a true bug is found to push it up the ladder. Training classes are offered fairly frequently to accomodate new hires.
Our company transitioned to Solidworks last year and after much research we went with CATI. Since then, they've always been extremely helpful and always make us feel like they have all day to answer our questions. Their training courses too exceeded our expectations. I highly recommend them.
CATI was amazing! Their training classes were critical to our company's integration to Solidworks. Their support staff was very knowledgable and profesisonal.
I would highly recommend CATI. Their training classes were of extreme value to our company during our transition to Solidworks and their support staff is excellent.
Small class size & specialized training. CATI's trainers were very professional and knowledgeable. I would definitely and highly recommend CATI.
You have to go by the numbers and chose CATI:
-Oldest SW Reseller
-Large Support Staff.
-Large selection of online / onsite / offsite training options.
-High end customer support system with live operators waiting for your call.
-Knowledgeable staff of professionals to help you from initial install, future upgrades, and improvements.
-Paired up with Inflow Technologies to help you on all your PLM needs as well for a one-stop shop.
Eric Gold and team will take care of you in the Midwest.
Knapheide Mfg. Co.
If you don't have SolidWorks - How did you get into this forum ?
Why does everyone supporting CATI have only 1 or 2 posts ?
My $.02 - Graphics Systems
Can't speak for others, but on your second quesiton, answer is simple; we don't spend much time on these forums as we're usually working on solidworks and designing product. Apprecaite the feedback though.
Does seem a little suspicious, that people suddenly came out of the woodwork to voice their support for CATI. I suspect that somene at CATI asked their customers for a bit of support. The fact that they got the response they appear to have gotten says something.
I seem to recall that Ed Eaton helped CATI develop an advanced surfacing class. If that memory is correct, I would count that as a big recommendation. Although that was a number of years ago, and companies can change very quickly.
Does my opinion count since I have 35 posts?
In 1995, the company I was employed at was evaluating the 3D CAD software packages available at the time. We went with SolidWorks, through our local reseller, CATI, one of a handful of SolidWorks resellers at the time. Now that I'm on my own with a small design company, after 17 years, CATI is still my reseller for a number of reasons.
The training, support, and the feeling that they're always in your corner, has kept me with them over the years. Almost four years ago, they introduced me to a new, promising, SolidWorks Gold Partner, Simpoe, SAS, before anyone knew they existed. This injection molding simulation software has helped grow my business, and gives me a major advantage in my industry.
CATI is a professional, very supportive, very knowledgeable SolidWorks reseller that I strongly recommend.
CATI is who we went with. It was really close between them and Graphic Systems, but I think the training that was offered by CATI was what tipped us over to them. I have nothing bad to say about Graphic Systems though. They were just as professional and answered any questions we had.
Fisher, on the other hand, was constantly pushing us to make a decision and that didn't sit well with my boss. We actually had to contact the SW district manager to tell them to back off.
So far, I haven't regretted our decision to go with CATI. They are very fast when it comes to support, and the training is as good as everyone else is saying. They got us up and running very quickly.
I have been using SWX and PDM since 98. During that time I have had my fair share of VAR experiences. My VAR for these past six or so years has been CATI. I have found CATI to be both responsive and fully versed on the many facets of SWX and PDM. No regrets.
We've been a CATI customer since 2004. I've never dealt with any other VAR but my experience with CATI has been good; very good tech support and very good to work with. Considering my company spends a fair amount of money to them for annual subscriptions, I wouldn't expect anything less. The bottom line is that we have had a very good experience with CATI.
BTW, I have more than one post and was not prompted by CATI for support; I just genuinely feel they've done a good job for us.
I have found that every single problem that I have encountered with swx could not be resolved by the local VAR. I can remember only one question that my VAR was able to answer and it was, "What is this 'top-down' modelling and how do I do it?" That was about a week after the one week swx class taken at the VAR's facility.
What we found was that we quickly surpassed the level of support that any VAR could provide. I say, "we" because I was in a room with about 16 other designers/engineers. If I had a question, I could ask one of my co-workers and would have an answer in seconds vs the hours, days, months that would occur with the VAR.
Believe me, the love I am seeing in this thread for these VARs (and the one in particular) is actually quite shocking to me.
I agree with Mr. Murphy. Once you are no longer shiney and new to swx your abilities will quickly eclipse anything your var can provide as far as how to do this or how to do that. Training courses..... pshhh.... you'll be able to teach those courses soon enough. Anything beyond asking your var, were is this button or how do I turn this on is out of there league. Every real problem I have ever had has been sent by our var to swx. So my two cents..... any of them will do, and yes one of the above is our var.... I'm not saying which......... they know... oh yes.... they know.
In conclusion .... put them in a hat and pull one out.
John and Arlan,
I beg to differ. I just took several classes from my VAR (MLC Cad), and learned quite a bit of new stuff in each one. And I've been using SW full-time for 3 years. And I only remember my VAR having to go to SWX with my question maybe once. Maybe you just didn't have good instructors, or your VAR's folks aren't as knowledgeable as they should be.
I would say 3 years is still shiney and new. I spoke of problems not questions as well. Questions about how to do something or were this setting is or that are well within the realm of var's to answer. I am talking about real problems like swx files that aren't updating correctly or things of that nature. Real issues when swx doesn't act or perform as advertised. It happens and when it does all your var will do is act as a middle man, passing information on to swx. Swx classes for someone just learning provided by a var are good, without doubt. I think all var's can be helpful in this aspect. Like I said, put them in a hat and pull one out. Maybe it comes down to who has the best perks. Which var will give you a swx t shirt or coffee mug. That's what I'd base my decision on. :-)
Take all of this with a grain of salt.
I just wanted to state that in no way did I mean to imply that because you only had one or two posts was your opinion not valuable on this forum. I like and value this forum as a way to solve issues and stay up to date with SWX, through other people actively using the program. I am sorry for anybody that I offended, as I did not mean that in any way shape or form.
I was concerned that somebody without SWX had access and was posting here really bothered me, because that means anybody can post here.
That was, and is my only concern.
Mike, as far as I know, anyine can have an account on this forum and post. Having SolidWorks is not a condition for the membership of these fora.
Retrieving data ...