Downloaded and run install manager but just get this blank screen, any ideas?
I think this could be a problem with Java. Try knowledge base thorugh customer portal login. I remember there is a solution by deleting a temp file or registry key. Also try re-installing Java.
Reinstalled Java, no change. Could not find anything about deleting files or registry keys.
How does the downloaded IM work on other system?
If you mean other PCs, I have not tried. I always download the SPs, save to central location, then install on each workstation, not had a problem with this before.
EDIT: Tried on another PC, same problem.
Where you able to run SW 2012 Sp0.0/1.0 IM successfully on this machine?
Are you using Background Downloader to download the same?
Running SW2012sp1 and do not use the background downloader.
Have raised this with our VAR, may be permissions issue, yet to try.
I don't think it's with user permission. Any how let your VAR update you on that.
Even Background downloader is also a good option to upgrdae. If your installation is limited to premium flavour of SW, manual download ".zip" will do.
anyone getting this error when the splash screen starts up.
the DWG document manager library is invalid or missing please see your administrator.
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