AnsweredAssumed Answered

Explorer crashes when right-clicking a file in the vault.

Question asked by Don Carrington on Jan 4, 2012
Latest reply on Nov 20, 2013 by Bryce Hooper

I'm able to log into the vault and navigate folders and files. I can work with files (check in/out, get latest version) by selecting them and then using the Actions menu from the toolbar in explorer but if I right-click a file Explorer crashes. This happens on all files in the vault.


This is the error recorded in the Windows Application Event Log:


Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144

Faulting module name: USER32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9f1

Exception code: 0xc000041d

Fault offset: 0x0000000000008dd9

Faulting process id: 0xf60

Faulting application start time: 0x01cccb1d29af2cd8

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\system32\USER32.dll

Report Id: a199450c-3710-11e1-a0cf-bc305ba2b5e0






Systems Specs:


SW Ent. PDM 11 (x64)

SW 11 SP5 (x64)

Win 7 SP1 (x64)