AnsweredAssumed Answered

SMTP 'Server not found' error

Question asked by Brian Dalton on Nov 16, 2011
Latest reply on Nov 29, 2012 by Gary Williams

We just rolled out our system and we find that we can't make the connection between PDM and our email system (Microsoft Exchange/Outlook).


As usual, the help files are very slim and sketchy and the result of doing what it says is simply an error message that says "The server was not found".  We have tried several IP addresses and a few different ports as provided by the IT guys, but none of them seem to work.  We have pinged all these IPs and verified that they are fully responsive.


For those of you who are successfully using this feature, perhaps you can fill in some of the (large, numerous) gaps left by the documentation:


  • It is not clear to me if we should be using a login authentication or not.  How can I determine if login should be required?  where does that setting reside?
  • If login is required, whose login should be used?  As PDM Administrator, should I use my own username and password here, or should the PDM system be given its own email address within the system?
  • Does it matter what is in the From Address and From Name fields in the Message System configuration dialog?  If so, what should they be?


Many thanks in advance for any help offered by those of you who already have this up and running.  Our Database notification system seems also not to work (though it did last week, pre-rollout) so for the moment I'm physically running from desk to desk telling users that they have tasks waiting for them... not too efficient.