3 Replies Latest reply on Nov 9, 2011 8:57 AM by Michael Dekoning

Workaround for Non-clickable links in Notifications

Michael Dekoning Nov 8, 2011 3:26 PM

We've been using SMTP for notifications but the company recently switched to GMail and the link and buttons in the emails no longer work. I think this is GMail specific so my question is, if anyone else has faced this, do you have a workaround for this issue?

Mike

EPDM 2011 SP2

Re: Workaround for Non-clickable links in Notifications

Tim Webb Nov 9, 2011 1:21 AM (in response to Michael Dekoning)

Hi Michael,

This one is common by email servers removing form buttons for security reasons. Outlook does this too.

Unfortunately I don't know how to upload my word document that details the instructions....soooo I have converted it to an image! ha!!

Your EPDM email notification templates need to be updated to use hyperlinks instead of form buttons. I have lived with this workaround for the last 3 years and it works well.

This workaround is provided as-is.

FYI, you will need to re-run this fix any time you upgrade your EPDM installation to the next major release but I'm not sure if you have to on SP updates.

Good luck.
Tim
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- Re: Workaround for Non-clickable links in Notifications
  
  Anna Wood Nov 9, 2011 2:10 AM (in response to Tim Webb)
  
  Use the Advanced Editor link when you are in the Reply dialog box to attach files.
  
  Cheers,
  
  Anna
  
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- Re: Workaround for Non-clickable links in Notifications
  
  Michael Dekoning Nov 9, 2011 8:57 AM (in response to Tim Webb)
  
  Tim,
  
  Thanks but the problem also occurs with the text that should be a link so changing the buttons to links won't help me.
  
  Mike
  EPDM 2011 SP2
  
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