10 Replies Latest reply on Jan 12, 2012 12:48 PM by Jonathan Smith

Having trouble with properties tab in 2012...

Jeff Davis Nov 4, 2011 1:34 PM

Is anyone else having trouble with the properties tab in 2012?

My issue is that when I edit the fields and click apply, if I try to save the file an error will display stating " An unknown error occurred while accessing.." but if i access the properties the traditional way and click ok, the file will now save with out a problem. I've tried using the new 2012 templates but that didn't make a difference.

From the trenches,

Jeff

SW-error.jpg 20.1 KB

Re: Having trouble with properties tab in 2012...

Brad Stoner Nov 4, 2011 4:04 PM (in response to Jeff Davis)

Jeff,

I've been having this issue as well. I have found if you hit the apply button 3-5 times the error doesn't happen.
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- Re: Having trouble with properties tab in 2012...
  
  Jeff Davis Nov 4, 2011 6:29 PM (in response to Brad Stoner)
  
  Brad,
  Thanks at least I know now that I'm not the only one and it's a bug. I've issued a service request on this.
  
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  - Re: Having trouble with properties tab in 2012...
    
    Tom Smith Jan 10, 2012 4:39 PM (in response to Jeff Davis)
    
    is there a SPR for this? i'd like to vote on it. Thanks
    
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Re: Having trouble with properties tab in 2012...

B. ter Stege Jan 10, 2012 5:11 PM (in response to Jeff Davis)

Have the same problem this is what my VAR got back from Solidworks.

This is a known issue reported to development in SPR 628480 ‘Saving a part with custom property template which contains Date Type attribute results in an error '...unknown error occurred while accessing...'
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- Re: Having trouble with properties tab in 2012...
  
  John Sweeney Jan 11, 2012 9:48 AM (in response to B. ter Stege)
  
  Hi Guys,
  The issue you're seeing is related to an empty date field in the custom properties page. You can avoid the problem by filling in a date value, or as Jeff suggests, by using the old fashioned File-Properties dialog to enter all your values.
  
  This issue has been fixed in SW2012 SP2 which was made public yesterday for EV (early visibility). The final SP2 download should be available in the next few weeks.
  
  Best Regards,
  John
  
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  - Re: Having trouble with properties tab in 2012...
    
    Jonathan Smith Jan 11, 2012 10:18 AM (in response to John Sweeney)
    
    Hi John,
    
    We have Solidworks Professional 2012 x 64 edition
    
    SP 1.0
    
    what does SP stands for?
    
    How Can I download to update to SP2?
    
    Thanks in advance
    
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    - Re: Having trouble with properties tab in 2012...
      
      John Sweeney Jan 11, 2012 10:34 AM (in response to Jonathan Smith)
      
      Hi Jon,
      SP stands for "service pack". For a given release (ie: "SolidWorks 2012"), we will release 5 service packs, SP1 thru SP5 over the course of the year following the initial release. Each service pack has incremental improvements to the product.
      
      Downloads are available on the "Support" section of the solidworks.com website. 2012 SP2 will be available for download in the next few weeks. Customers who are part of the "early visibility" program are able to download SP2 today.
      
      Hope this helps,
      John
      
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      - Re: Having trouble with properties tab in 2012...
        
        Jonathan Smith Jan 11, 2012 10:51 AM (in response to John Sweeney)
        
        John,
        
        How can I be part of the early visibility?
        
        to be able to download SP2?
        
        Thanks,
        
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        Re: Having trouble with properties tab in 2012...
        
        John Sweeney Jan 11, 2012 11:21 AM (in response to Jonathan Smith)
        
        Hi Jon,
        The Early Visibility program is available to subscription customers. You can read about the program and sign up for it at the page below:
        
        http://www.solidworks.com/sw/support/subscription/earlyvisibility/index.htm
        
        Prior to the release of every service pack, you will be sent an email that lets you download the "EV" version of the service pack for your testing. The "official" service pack for the general subscription community is typically made available 2-3 weeks later.
        
        Best Regards,
        John
        
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        Re: Having trouble with properties tab in 2012...
        
        Jonathan Smith Jan 12, 2012 12:48 PM (in response to John Sweeney)
        
        John,
        
        Thank you!!
        I just finishing updating service pack 2
        
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