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SolidWorks 2011 sp4 x64 fail installation on Win7 x64 sp1

Question asked by Steven Khieu on Oct 2, 2011
Latest reply on Oct 13, 2011 by Steven Khieu

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Hello all.

I am an Administrator and I tried installing Solidworks 2011 x64 on Win7 x64 Ult.

Fully patched, .Net 4

The installation would go seems like all the way to the very end. and error out, and revert.

no error indicator.

Event viewer shows Error 1935, The KB reference point to a problem with WinXP windows installer.

So the KB doesn't apply.

Then I logged the installer and found Error 1603

I've tried everything from fresh install to upgrade.

no dice.

Any help? or how to I see what is causing the failed process and revert ?

Attached is the complete logfile for the msi package.

https://www.yousendit.com/sharedFolder?phi_action=app/orchestrateSharedFolder&id=A4Y6wi9CEaUcHSVZD-Mk2TJqUltIRfcasJ_EOYBQV4U

I've attached a error log file which is MUCH less in size than the first one.

Tried Chris's suggestion, no dice.

I do have the ability for you to remote in if anyone want to take a stab at it.

Dell Precision M6600

Win7 Ult x64 SP1

Administrator account

Stand alone

None Domain

Steven Khieu Oct 13, 2011 1:05 PM

Correct Answer

No go.

Ended up having to borrow a friend's DVD

Installed SWp SP0, then extract the SP4 from download and do a patch update.

finally installed.

See the reply in context

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ErrLog.txt.zip16.0 KB

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Tom Smith Oct 2, 2011 11:10 PM
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I didnt read all 48 megabytes of your log file, but i did have a 1603 error once. I had my home folder "special" folders mapped to items on a network share (Documents, Pictures, Downloads, Music). Set them to defaults and no more 1603 error.
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- Steven Khieu @ Tom Smith on Oct 4, 2011 12:45 AM
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  Yeah,
  Thanks for the suggestion.
  I made sure the whole dir structure for Administrator acct in user folder was default.
  Reinstalled.
  No go
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  - Chris Challinor @ Steven Khieu on Oct 4, 2011 1:47 PM
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    Just got done fixing an install problem with my VAR, ended up being the Program data>start menu premissions were wrong.
    
    They did this:
    
    1. Make sure you (logged in user) have Full Control Permissions on path pointed in error log [C:\ProgramData]. Additionally assign “Administrators” and “System” groups with Full Control permissions. We have seen few cases where Administrator has full control permissions but System group was missing under security tab and adding this group with Full Control permissions resolved this issue.
    Please refer KB article: http://support.microsoft.com/kb/228658
    If this does not help, add Everyone group with Full Control Permissions and retest.
    
    2. Additionally hit ‘Advanced’ tab under ‘Security’ >Change Permissions >select/check option “Replace all child object permissions with inheritable permissions from this object”.
    
    3. Make sure Ownership is with Administrator. RMB on folder >Properties >Security >Advanced >Owner tab >Edit >Select ‘Administrators’ >below select option “Replace owner on subcontainers and objects” >Apply >OK
    
    4. Try disabling the User Account Control
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    - Steven Khieu @ Chris Challinor on Oct 4, 2011 5:01 PM
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      I've attached a error log file which is MUCH less in size than the first one. at the top of the thread
      Tried Chris's suggestion, no dice.
      I do have the ability for you to remote in if anyone want to take a stab at it.
      
      Dell Precision M6600
      Win7 Ult x64 SP1
      Administrator account
      Stand alone
      None Domain
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Steven Khieu Oct 4, 2011 5:22 PM
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SW MSG: WIDll_SWRegistration Failed to register COM DLL's
MSI (s) (D8!34) [14:17:37:566]: Closing MSIHANDLE (2816) of type 790531 for thread 5428
CustomAction SWRegistration returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (D8:D4) [14:17:37:566]: Closing MSIHANDLE (2756) of type 790536 for thread 6912
Action ended 14:17:37: InstallFinalize. Return value 3.
MSI (s) (D8:00) [14:17:52:183]: Creating MSIHANDLE (2817) of type 790536 for thread 6912
MSI (s) (D8!50) [14:17:52:246]: Creating MSIHANDLE (2818) of type 790531 for thread 6992
SW MSG: WI_GetProperty: CustomActionData = 6;$C:\Windows\SysWOW64\;$C:\Windows\system32\;$C:\Windows\Microsoft.NET\Framework\v2.0.50727\;$C:\Windows\Microsoft.NET\Framework64\v2.0.50727\;$SolidWorks 2011;$ (0)
MSI (s) (D8!50) [14:17:52:246]: Closing MSIHANDLE (2818) of type 790531 for thread 6992
MSI (s) (D8:B0) [14:17:52:246]: Closing MSIHANDLE (2817) of type 790536 for thread 6912
CustomAction RollbackUnReg_DocMgrDLL.9FB07B3D_0B7D_4A2F_82AB_F16B1F24912C returned actual error code 3 but will be translated to success due to continue marking
CustomAction RollbackUnReg_DocMgrDLL.A48C1CF2_EBF8_48E8_ACAD_68CA04F776A2 returned actual error code 3 but will be translated to success due to continue marking
Action ended 14:17:56: INSTALL. Return value 3.
Action ended 14:17:56: ExecuteAction. Return value 3.
Action start 14:17:56: SetupCompleteError.
Action start 14:18:21: ISSetupFilesCleanup.
MSI (c) (CC:B0) [14:18:21:012]: Creating MSIHANDLE (950) of type 790542 for thread 4272
MSI (c) (CC!C8) [14:18:21:012]: Creating MSIHANDLE (951) of type 790531 for thread 3272
MSI (c) (CC!C8) [14:18:21:012]: Closing MSIHANDLE (951) of type 790531 for thread 3272
MSI (c) (CC!C8) [14:18:21:012]: Creating MSIHANDLE (952) of type 790531 for thread 3272
MSI (c) (CC!C8) [14:18:21:012]: Closing MSIHANDLE (952) of type 790531 for thread 3272
MSI (c) (CC:10) [14:18:21:028]: Closing MSIHANDLE (950) of type 790542 for thread 4272
Action ended 14:18:21: ISSetupFilesCleanup. Return value 1.
Action ended 14:18:21: SetupCompleteError. Return value 2.
Action ended 14:18:21: INSTALL. Return value 3.
=== Logging stopped: 10/4/2011 14:18:21 ===
MSI (c) (CC:F0) [14:18:21:059]: Product: SolidWorks 2011 x64 Edition SP04 -- Installation operation failed.
MSI (c) (CC:F0) [14:18:21:059]: Windows Installer installed the product. Product Name: SolidWorks 2011 x64 Edition SP04. Product Version: 19.140.66. Product Language: 1033. Manufacturer: SolidWorks. Installation success or error status: 1603.
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- Chris Challinor @ Steven Khieu on Oct 5, 2011 2:36 PM
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  call Cody at DDi (my VAR) one eight hundred, 575, seventy five forty three........he can fix it!!!
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Steven Khieu Oct 13, 2011 1:05 PM
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No go.

Ended up having to borrow a friend's DVD
Installed SWp SP0, then extract the SP4 from download and do a patch update.

finally installed.
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SolidWorks 2011 sp4 x64 fail installation on Win7 x64 sp1

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