AnsweredAssumed Answered

Variables updating, but workflow not transitioning

Question asked by Robert White on Sep 27, 2011
Latest reply on Sep 28, 2011 by Brian Dalton

I have an ECO workflow in which users select check boxes which reference different departments. When a document arrives at a particular department, the Supervisor Checks-out the ECO, navigates to an 'Approval' tab on the data card, then places a checkbox in their respective department (assuming they want to approve the ECO).

 

The issue I'm having is when the user checks out the file and places the 'Approval' checkmark on the data card, saves the changes on the card, then Checks the file in, the automatic transitions which are setup to look for the approval variable don't activate. The checkmark updates the variable in the word document and on the data card; however, it seems like EPDM doesn't want to verify if the transition is possible.

 

Any ideas on what could be occurring? EPDM 2011 SP0

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