Is there any ebook/source from where one can learn about - The Best Practices for collecting customer's requirement to be incorporated in the SWK EPDM configuration.
Start with drawing control and work your way from drawing to bom to final product.
Do a Google search on 'engineering configuration management'
Then check out Devon Sowell's pdmsolution.com website. http://www.pdmsolution.com/products.htm He has some books you can purchase to help you with implementing ePDM.
ePDM is the tool. You need to have your engineering design process and release process sorted first. Then set up ePDM to control your established process.
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