2 Replies Latest reply on Apr 13, 2011 7:26 PM by Anthony Terranova

Error when trying to search text in files

Anthony Terranova Mar 10, 2011 4:13 PM

I have encountered an error while using the complete search card. More specifically, when I use "Text to find in files" in the content tab I get the following message dialog:

"A communication link failure occurred when accessing the database server. The database service might have been restarted or the network might have gone down. Please try the operation again and contact your system administrator "

Any idea how to solve this?

Re: Error when trying to search text in files

Do Le Vu Mar 13, 2011 11:44 PM (in response to Anthony Terranova)

Hi Anthony,
I've encountered this error too, I just close and reopen EPDM search, and it works well.
I think the reason is the Indexing service of the EPDM contained computer's operating system is scanning for content of EPDM's files.
When the Indexing service complete scan content, the problem will not appear again. You can check Indexing service status, go to EPDM server, right-click on My computer, choose manage, Services and Applications, Indexing.
Hope it helps.
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- Re: Error when trying to search text in files
  
  Anthony Terranova Apr 13, 2011 7:26 PM (in response to Do Le Vu)
  
  I will go on the server and try to restart the indexing service to see if that fixes the problem
  
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