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Incomplete State Changes

Question asked by Barry Stump on Jan 19, 2011
Latest reply on Jan 19, 2011 by Barry Stump

We have been experiencing various files not completing state changes (automatic).  Yet afterwards we can still complete the state change (manually).  It is no specific file or type of file.  But in selecting a group of files every once in a while some will hang up in some intermediate state and not complete the state change.  This is annoying because we are trying to automate a number of steps in our process, and most users do not or can not understand how to "kick them".  It should not be a permissions thing or else this would never work nor should it be a sequential state change setting for the same reason.  Any Ideas?  SW EPDM 2010 SP4.0.