Just as the title says. I cannot press next on the first screen of the installation manager. Cancel or help dont work either. All i can press is the red cross to exit.
Whats causing this?
i remember seeing something like this on a customers machine.
I beleive it was something fundemental to windows, most likely caused by a faulty update or spyware. To verify it is the same issue just check whether you can acess Control Panel -> Administrative Tools -> Services
On that machine it gave an error even viewing services failed.
The error i also noted was
One or more activex controls could not be displayed because either: 1. your current security settings prohibit running activex controls on this page, or 2. you have blocked a publisher of one of the controls. as a result,
the page may not display correctly
.a bit of research led me to the solutions here. http://social.technet.microsoft.com/Forums/en-US/w7itprosecurity/thread/90c3202c-448b-42b7-acf7-dab8dba7b000
If you do have the "rogue" keys mentioned then you will need to edit the system registry.
Be very careful editing the registry or get I.T. support to do it if you are not confident. You can always take a backup by right clicking on the registry that will be modified and choosing export.
Welcome to SW forums Elmer.
What happens if you restart your pc and try again. Also disable any antivirus before installation and check. Also are you installing from Internet directly or from downloaded files.
Also read this post for your future reference: Forum Posting
I will give some more information. I tried restarting my computer but that didnt work. I am installing Solidworks 2010 from a DVD.
The installer screen shows up, and i see all thebuttons. Just that when i click on next, nothing happens. Same for the other buttons. I can only exit the screen using the red X.
edit: i tried disabling my antivirus. But then it wont work either.
Message was edited by: Elmer Bruin
Searched the SolidWorks Knowledge base and the only thing that sounded remote close to your issue, was the antivirus as Deepak already has pointed out. So I am just going to shoot from the hip here.
You have administrative rights?
You are not installing this on Windows Home edition.
You don't have mailware, bugware or other crazy "Keep my computer safe" programs running.
Could you try to download from the customer portal? that way you could get upgraded to latest service pack.
Wow, that was it! Would never have found that myself! thank you SO much.
No worries, suprising what you remember from supporting thousands of SolidWorks users! Had to look it up our database to find the exact details but it did sound like the same prob :-)
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