AnsweredAssumed Answered

"Could not parse XML: EntitlementInfo" Error

Question asked by John Steensen on Dec 17, 2010
Latest reply on Dec 20, 2010 by 1-V8Z68I

Hey all,


Been trying to install SW 2010 SP 4 x32 on a user's computer unsucessfully. No matter if I use a DVD or a downloadable installer, I keep seeing the error "Could not parse XML: EntitlementInfo" error right after I enter a serial number and it talks to the web server. I have verified the license key is not in use. We are currently utilizing stand alone licensing, (which will be changing in a few weeks here...finally!) The users machine is running 64-bit XP Pro. Waiting on our site IT guy just so I can run the installer again to get a screenshot. VAR had never heard of or seen this error, and could not locate anything in the knowledge base about it.


Any help would be greatly appreciated.