70 Replies Latest reply on May 22, 2018 8:36 AM by Matt Peneguy

    SolidWorks Enhancement Requests

    Marlon Banta

      Hello,

       

      From time to time while reviewing SolidWorks forum discussions I see instances where customers are asking for new functionality or an improvement to an existing behavior in our SolidWorks Products. Though SolidWorks employees frequently review the discussions on the forum, the most efficient way to communicate these requests is to submit an enhancement request through the enhancement request link on the customer portal. Attached is a five minute video that shows the enhancement request process. It shows how to submit an enhancement request (please pay special attention to the part of the video that discusses searching for previously submitted requests) as well as a discussion of the things that happen after you submit an enhancement request.

       

      Please take a few minutes (five minutes, actually) to review this video in order to learn how to most effectively communicate your ideas for enhancements to SolidWorks development.

       

      Thank you,

       

      Marlon B.

      Product Definition

        • Re: SolidWorks Enhancement Requests
          Samu Niveri

          Do not know how other users feels about this but in my case it is more powerful to ask something at the forums. Someone could already know a workaround or point out that I`m doing something completely wrong. I have sent few enhancement requests years ago, and the feeling about this process is that you spend time to write request and the request goes to some database to be covered with dust. At that time I did not get any emails if the request was even added to database or was it readed ever, but here at the forums you get the feedback almost instantly.

           

          Most of the users reads the topics here more often than enhancement requests on customer portal. Maybe if the enhancement request site could have some limitation on searches it would be easier to use and vote for already posted requests. For example gategories of requests would be helpful to easier go trough what I want to vote (do not remember if this has been earlier like this). I don`t have much ideas but I`m willing to vote and support if someone gets a good enhancement idea. Something like here in forums that you can quickly look the new postings would also be useful.

           

          Here was own section for beta versions of SWx how about creating same kind of section for enhancement requests? And also it would be nice if here could be some person who would move the forum posts to the correct gategories.

           

          Just few thoughts.

          • Re: SolidWorks Enhancement Requests
            Scott McFadden

            Marlon,

            I thank you for posting this and I think in some cases this is what needs to be done,

            but in some ways I agree with Samu from the stand point when one thinks they have a good

            enhancement request sometimes it is good to get the confirmation from other users

            on the forum.  So to start here is not a bad thing.

              • Re: SolidWorks Enhancement Requests
                Samu Niveri

                Yep, and this maybe affects more on foreigners, I mean people who does not speak&write english so well (like me). Typing enhancement requests using dictionary and trying to figure out how things should be said in english can still be a problem for some users. It is easier just ask here and get the information if SolidWorks already has this feature in some form, instead of writing hours for detailed specifications for feature that already exists and it is never informed to person who has spent time for typing the request.

              • Re: SolidWorks Enhancement Requests
                Charles Culp

                I really liked the tool used for SW World recently, Brainstom. It was transparent, user driven, and people got immediate feedback as to whether their idea was "worth any salt" with other users.

                 

                I have to say I rarely submit enhancement requests anymore. I've only submitted a 2-3 in the past couple years. I have, however, submitted quite a few for the SW World lists, because I get better feedback and I know when my ideas are worth while. A couple of them have even been developed.

                 

                -Thanks Dale

                • Re: SolidWorks Enhancement Requests
                  Alex Rich

                  I agree with Samu, the ER system should be more accessible to the user community both for our sake and yours.  I second the ability to browse for ERs in addition to searching, it appears you guys already categorize them, so it would not be hard to add the ability to browse.

                   

                  I also think the interface needs to be updated to make the petition process was more transparent.  You should be able to see how many votes your ER has, who has voted for it, and what their comments were (similar to a forum thread except each person would get the ability to thumbs up the ER).  I think it would be nice if after a certain # of votes, solidworks posted an acknowledgement comment on the ER and assigned a priority level.  If the ER was redundant or was just a plain dumb idea, the user community could shoot it down before you guys even bother looking at it.

                  • Re: SolidWorks Enhancement Requests
                    Jerry Steiger

                    Marlon,

                     

                    This is a me-too for all of the previous comments. It seems like SW makes the Enhancement Request needlessly difficult and non-transparent. The cynic in me thinks that it is deliberate, in an attempt to minimize the demands on the developers. The realist in me thinks it is just another mistake by people who are all too fallible.

                     

                    Jerry Steiger

                    • Re: SolidWorks Enhancement Requests
                      Tom Strohscher

                      Thanks for the video but the process is still too difficult.

                       

                      After looking at the video I decided to review my own ERs.

                       

                      The ER has a summery and a problem decription section.  The summery shows up in the "My ER's" list.

                      The problem description section is where the software version and the explination gets listed.

                       

                      The ER I was looking at has a status of closed which is odd because I don't think it has been implemented.

                      It does however have a SPR which has a status of open.  An SPR number seems odd because I thought SPR were "bugs".

                      The SPR is in my SPR list but I can not see anything more then the summary text from the ER.

                       

                      Searching the knowledgebase for the SPR number will show me the summary text from the ER and a technical comments section that is blank.  The original problem description, and explination from the ER is not seen.

                       

                      If I were to add a new ER and search as you describe in your video I can find the SPR my original ER was transfered to.  But I only see the original summary in a description field.  The original problem description and explination from the ER is not seen.

                       

                      So how do we find somthing similar and vote on the enhancement request if you don't show everyone all of the information?

                       

                      This example is "Automatically sort a BOM"

                      ER 1-1644311394

                      SPR  558012

                       

                      The original ER which I believe only shows up in My ER's list say, sort on a rebuild and save the sort order in the template.

                       

                      Can anyone find my example ER?  My guess is you will find the SPR which does not tell the full story.

                       

                      Or maybe I have no clue what I'm doing.

                        • Re: SolidWorks Enhancement Requests
                          Jerry Steiger

                          Tom,

                           

                          Just the fact that you feel frustrated in using the too is a clear indication to me that the tool is not well designed. An enhancement request form seems to me to need to be particularly easy to use. Of course, to the person who designed the tool, it's just more evidence that neither of us has a clue. Why would he want to listen to fools like us?

                           

                          Jerry Steiger

                            • Re: SolidWorks Enhancement Requests
                              Tom Strohscher

                              Jerry, I try to keep on the positive side of things believeing eveyone is doing the best they can.  So I would truly like to help here if I can.

                               

                              However I have ER that tell me to enter a SPR, I have SR that tell me to enter a ER or SPR or to call a local rep who won't put in a SPR or SR if he can come up with a work around  which only masks the problem.  I've been using SW with support for 5 years now and I have yet to figure out how to best use the customer portal.

                            • Re: SolidWorks Enhancement Requests
                              Tom Strohscher

                              I just started a new ER to see the form again.

                               

                              The fields I have to enter are Area, Sub Area, Product Version,  That's easy.

                               

                              Description (limit of 250 charaters)  Is this the Summary field that show up everywhere else?

                               

                              Explain (limit of 2000 charaters)  Is this the Problem Description section of the ER that no one else sees?

                               

                               

                              Should we try to get everything into the 250 charater line of the description so everyone else can see it?

                               

                              Is the data we type transfered between databases automatically or does someone cut and past it as the ER gets processed?

                               

                              So it seems that we have description that becomes a summary and a explanation that becomes a problem description, comments and tech comments that never get filled in.  Is it possible to get the fields to align and show everyone all of the info needed to make an intelegent descision.

                               

                              • Re: SolidWorks Enhancement Requests
                                Brian McEwen

                                Tom Strohscher wrote:

                                 

                                 

                                The ER I was looking at has a status of closed which is odd because I don't think it has been implemented.

                                It does however have a SPR which has a status of open.  An SPR number seems odd because I thought SPR were "bugs".

                                The SPR is in my SPR list but I can not see anything more then the summary text from the ER.

                                 

                                I guess they close the ER after it has been acknowledged, and group it with the SPR.  Not sure why this is necessary, giving it two distinct numbers

                                Tom Strohscher wrote:

                                 

                                This example is "Automatically sort a BOM"

                                ER 1-1644311394

                                SPR  558012

                                 

                                Can anyone find my example ER?  My guess is you will find the SPR which does not tell the full story.

                                The search tool is definitely lacking, but I did find your ER, both by using the subject, and by using the SPR number.  It didn't work with the ER number.   The only explanation visible to me is the "Automatically sort a BOM".  

                                 

                                I'm going to keep submitting ERs tho, I haven't given up on it. 

                                 

                                I just did one called "SolidWorks compatible with itself for at least 1 year between versions".  I was going to post it on the forums with the ER number, but now I guess I need to wait for the SPR number, and I'll include more explanation. 

                              • Re: SolidWorks Enhancement Requests
                                Tom Helsley
                                Well, after watching the video, I'm a little disappointed.  I was hoping the video was going to show a new way of reporting ERs - more like what we have been talking about.

                                It's pretty unanimous so far... everyone agrees the the current ER submittal method has many shortcomings and seems very ineffective.   We can't see what others think of the ideas, clarify ideas, and rebut arguments, or tell how popular it is.  Also, we can't post pictures and samples to help explain the problem and envisioned solutions (at least after the initial placement of the ER).  Sometimes, the first person to post the idea hasn't clearly explained it and it takes some conversation to work it out.  It's just not very easy to post an ER that clearly explains the problem.  Once the ER was submitted, I could not post any follow-up information, which makes the creation even more intimitating (to get it right the first time).  Also, the current way ERs are posted, we cannot see any images, examples, or attachments that would help explain the problem or idea.  Trying to describe some problems or ideas cannot be done clearly by words alone.  And another thing, I can't always find an ER that someone else posted.  After discussing ideas with folks in the forums, I have tried searching for ERs that they posted, so I could vote for them.  Each time I tried, the search yielded nothing, nada, zip, zero.  So clearly the search functionality doesn't work 100%.

                                We would like the ERs to work more like Brainstorm, and everyone would like to see what others have to say about it.  We want to see how many votes our idea has received.  And we would like to build on someone's idea, help them explain it.  The ideas posted in brainstorm for SWW 2010, got a lot more attention and there was some work done on them.  In fact, there were some really great discussions with SolidWorks folks in the discussion forums, about the top brainstorm ideas.  I had a much better feeling about the brainstorm requests being implemented than any ER I submitted or voted on.

                                I myself would like to see ERs work more like Brainstorm, but with all the functionality of the message forum.  I would also like to see it taken one step further.  Allow participants to vote not only on the overall topics, but also on individual posts in the discussion.  The topic is the general idea, and the posts discuss the solutions to the idea.  Therefore, voting on the topic gives an idea how important the problem or idea is.  Voting on the individual posts gives an idea of the most popular solution.  Each participant in the discussion could post pictures, attachments, and explain his ideas or concerns.  And best of all, the initiator doesn't have to worry about explaining the idea completely or clearly right away.  Making ERs more like a hybrid of the message forum and Brainstorm would be so much easier, and far more collaborative.

                                SolidWorks has always said it is 100% customer driven, but I think most of us users don't get that feeling.  By doing what I've explained, I think SolidWorks would better show that they are customer driven, and users would feel better about their software investment.

                                Well, SolidWorks, what do you think of this?  Do you want to fall into the same hole as PTC, or do you want to make a difference?  Do you want to walk the talk, or do you want to talk the talk?  Have you thought about taking Brainstorm to the next level, doing something like what we are all talking about here?
                                • Re: SolidWorks Enhancement Requests
                                  Chad Schmidt

                                  1.) Out of context mating using external references.

                                  2.) Control of external references using configurations.

                                  3.) Abolish the concept of parts/assemblies,  generate the hierarchy after the fact (basically everything is a body, no assembly/part environments).

                                  • Re: SolidWorks Enhancement Requests
                                    Paul Marsman

                                    Marlon et al,

                                      I'm coming here because this is the last place it was discussed.  Is the new section on the forums "Ideas" (see image) intended to do this regularly or is this just for the next SWW?  I guess I'm really asking... is this here to stay?

                                    ideas.PNG

                                     

                                    just haven't seen any announcements for it so I'm curious (actually already wrote one)

                                    • Re: SolidWorks Enhancement Requests
                                      Marlon Banta

                                      Thank you everyone for providing your thoughts on the Enhancement Request process at SolidWorks. A few responses to some of the discussion topics:

                                       

                                      Samu and Scott, You bring up a really good point with the forums. In posting this video it was not my intention that you submit an Enhancement Request rather than going to the forum. You should definitely come to the forum first. However, if you find in the discussion that what you are asking is actually an enhancement to the current software then an Enhancement Request is the best way to communicate your ideas to SolidWorks.

                                       

                                      Samu you also bring up an excellent point with foreign language support. At this time, the Enhancement Request site is very much centered towards English speakers. Though until you mentioned it, I would not have known, through your writing, that English was not your native language.

                                       

                                      With respect to the comments related to seeing more information from other people’s Enhancement Requests as well as being able to more openly rank Enhancement Requests. I’ve seen mention of the Brainstorm and as you can see above, we’ve launched this year’s SolidWorks World 2011 ideas site. These are excellent ideas and we will consider them for the future.

                                       

                                      With regards to the status of an Enhancement Request (ER). When an ER has been linked to our internal database the ER is listed as closed. If you scroll to the bottom of the page when viewing an ER that you submitted you will see that an SPR with a number and a description. SPR means Software Performance Report. An SPR is the item in the internal database that is linked to your ER. We are working to make it a bit more clear that the ER is actually being considered by development when it is marked “closed”.

                                       

                                      Again, thank you for your feedback,

                                      Marlon B

                                      Product Definition

                                        • Re: SolidWorks Enhancement Requests
                                          Samu Niveri

                                          My point was not to add multilingual support for enhancement requests, instead I just tried to make some vision about the users who does try to make requests but never gets an answer. Hopefully this case is closed times ago but just to make sure. All is needed is bidirectional feedback, so the user will not be feeling like doing much work for nothing and also gets the information if his/her requested feature is already there, or be workarounded easily.

                                        • Re: SolidWorks Enhancement Requests
                                          Anthony Macke

                                          whats everyone think?

                                           

                                          im putting in an enhancement request to be able to turn a sound on signalling when a document is completely open, and another one to signal when a save is completed.

                                           

                                          that way i got something to wake me up from my naps in between.

                                          • Re: SolidWorks Enhancement Requests
                                            Dennis Dohogne

                                            I just found this thread.  Over six years ago it was started and we aren't any better off with the ER system.

                                             

                                            What happened with this Brainstorm tool at SWW?  I've never seen it, but from the comments it is orders of magnitude better for communicating enhancement ideas.

                                              • Re: SolidWorks Enhancement Requests
                                                Rick McDonald

                                                So Isn't every SWW top ten idea submission an Enhancement Request?

                                                Maybe a few each year would not be, but most would.

                                                 

                                                I haven't ever submitted an ER and Now I don't think I can anyway since my subscription expired at the end of last month.

                                                  • Re: SolidWorks Enhancement Requests
                                                    Dennis Dohogne

                                                    Rick McDonald wrote:

                                                     

                                                    So Isn't every SWW top ten idea submission an Enhancement Request?

                                                    Maybe a few each year would not be, but most would.

                                                     

                                                    I haven't ever submitted an ER and Now I don't think I can anyway since my subscription expired at the end of last month.

                                                    The short answer is no, the Top Ten lists and the ER system are different.  However, SWX knows they get a lot more ideas and a lot more constructive discussion on them with this forum in general and with the Top Ten lists in particular than can get on the ideas inside the current ER system.

                                                     

                                                    I have long advocated for improving the ER system (The ER System is LOUSY! ) and have heard Bruce Holway say to my face that they are indeed looking into ways to make it better.  The best thing we can do is to keep clamoring for change and giving as much guidance/suggestions as possible.

                                                      • Re: SolidWorks Enhancement Requests
                                                        Matt Peneguy

                                                        Dennis,

                                                        What I'm going to say below was probably covered in your meeting (I'm certain the first part was covered).  One day I need to sit down and read through you and Rick's threads about your meeting.

                                                        I think you may have uncovered the root cause of the situation SWX is in.  Very few bugs and fixes get submitted because the ER process is cumbersome, and therefore neglected.  Voting for SPRs is opaque to new users, and therefore also neglected.  While new features get all the attention every year because that's where the marketing and corporate folks at SWX want the attention focused, to draw more users (revenue).  Corporate has that mentality for a few years and we end up with a release like 2017.

                                                        I understand you and Rick have sat down and done some great work with SWX to get this straightened out.  But, they are a Corporation and if what the bug fix team is doing isn't drawing new customers, i.e. revenue, it becomes a very big target.  So, we need some means of keeping the light shined on that team, perpetually.  How do we do that?

                                                        Additionally, in my mind this team should have veto rights on any new feature.  That way you don't end up with something like the "Advanced Hole Wizard" being released in 2017.  You can't even have it display in drawings in 2017.  That feature shouldn't have been released until it was ready... Things like that make me very wary of using tools in SWX I am not already familiar with.  I always have it in the back of my mind, if I use this different tool/feature how is it going to burn me later.

                                                        • Re: SolidWorks Enhancement Requests
                                                          Bruce Holway

                                                          Yes, we realize our current ER system needs to be modernized and we’re working on a complete re-architecture. But please be aware, although the current system has an old look & feel the ER data we collect is highly valued and the major driving force in deciding which enhancements we implement in each release of SOLIDWORKS. 

                                                            • Re: SolidWorks Enhancement Requests
                                                              Kevin Chandler

                                                              Hello,

                                                               

                                                              Thank you for stepping out into the forum.

                                                              It's refreshing to see an SW insider here, reassuring us that our typings aren't just fodder feeding memory holes.

                                                               

                                                              Cheers,

                                                               

                                                              Kevin

                                                              • Re: SolidWorks Enhancement Requests
                                                                Dennis Dohogne

                                                                Bruce Holway wrote:

                                                                 

                                                                Yes, we realize our current ER system needs to be modernized and we’re working on a complete re-architecture. But please be aware, although the current system has an old look & feel the ER data we collect is highly valued and the major driving force in deciding which enhancements we implement in each release of SOLIDWORKS.

                                                                Bruce, I understand that you guys give more attention to the formal ER system, but with all due respect, we hardly use it due to its cumbersome nature.  If you want to give more attention to the ER system you do so at your own peril because only the most dedicated will bother with it.  This is made even more of an issue since we know you guys also pay a lot of attention to the Top Ten lists and even to this forum, which lessen the incentive to us to wade through the current ER system.

                                                                 

                                                                We met face-to-face and I respect that you clearly heard this message.  But until changes are made we intend to keep the pressure on for much needed changes.  In our meeting you also learned that I am a loyal and passionate advocate of SWX, so my cries for change are for my benefit and the benefit of the other users of SWX.

                                                                 

                                                                "Embrace your complainers, for they care enough to tell you what is wrong."

                                                                - - -Unknown

                                                                  • Re: SolidWorks Enhancement Requests
                                                                    Dennis Dohogne

                                                                    Bruce Holway, I went to check this morning on the status of an enhancement request I had submitted on January 16 (Yes, I actually submitted a formal ER).  When I last checked on it late on the 26th it still had not been reviewed and was marked OPEN. I thought they were supposed to be reviewed within a day or two.  I had even gone in and bumped it with a comment around the 24th.  Today I tried to check on it but cannot even get the "My ERs" link to do anything, though other links on my Customer Portal page work.

                                                                     

                                                                    How am I supposed to have patience for something that seems to be deteriorating rather than getting better?

                                                                      • Re: SolidWorks Enhancement Requests
                                                                        Bruce Holway

                                                                        Hi Dennis, yes it’s true we don’t process the ERs with the same speed as product defect SRs (for bugs).  This is because bugs can be fixed in the next service pack or even a hot fix if required while enhancements are implemented in the next release.  Our Tech Support team works with the VARs to be sure all product defect SRs are review within a day or two (or a few hours for critical issues).  The ERs are processed by our Product Definition team typically within a few weeks.  But they’re always accounted for before we prioritize which enhancements are most important for the next release.

                                                                        And again, we’re working on a much improved ER system.

                                                                          • Re: SolidWorks Enhancement Requests
                                                                            Dennis Dohogne

                                                                            Bruce Holway wrote:

                                                                             

                                                                            Hi Dennis, yes it’s true we don’t process the ERs with the same speed as product defect SRs (for bugs). This is because bugs can be fixed in the next service pack or even a hot fix if required while enhancements are implemented in the next release. Our Tech Support team works with the VARs to be sure all product defect SRs are review within a day or two (or a few hours for critical issues). The ERs are processed by our Product Definition team typically within a few weeks. But they’re always accounted for before we prioritize which enhancements are most important for the next release.

                                                                            And again, we’re working on a much improved ER system.

                                                                            Thanks for the clarification, Bruce.  It is always appreciated.

                                                                        • Re: SolidWorks Enhancement Requests
                                                                          Dan Pihlaja

                                                                          Another quote that is similar to the one that you have, Dennis:

                                                                           

                                                                          Proverbs 12:15 (ESV):

                                                                          The way of a fool is right in his own eyes,

                                                                              but a wise man listens to advice.

                                                                           

                                                                           

                                                                          (edited:  I realize that, looking back at this post, it might seem like I was calling Dennis a Fool....that was NOT my intention!  I am sorry if anyone took it that way....I was just giving a quote that is similar with a source!) 

                                                                  • Re: SolidWorks Enhancement Requests
                                                                    Jerry Myer

                                                                    hell, I'm reading this far just to figure out how to submit an enhancement request...

                                                                      • Re: SolidWorks Enhancement Requests
                                                                        Matt Peneguy

                                                                        Jerry,

                                                                        The a little longer answer is that you can submit an Enhancement Request yourself, but you are better served, IMO, if you go through your VAR.  Years ago I submitted one and they turned it into an SPR with wording I would not have chosen (I didn't believe it accurately described the problem).  To get it fixed I'd have to go through my VAR and I think it would be a lot harder to fix.  So, if I'd have gone through the VAR in the first place I'm sure it would be easier to address because the VAR can talk directly with the SW people.

                                                                        Does that help explain the situation?

                                                                        And to everybody else, also, would it be a good idea to eliminate the ability for us plain users to submit Enhancement Requests?  You can't submit them unless you are on subscription, and if you are on subscription, you also have a VAR.

                                                                          • Re: SolidWorks Enhancement Requests
                                                                            Jerry Myer

                                                                            Maybe it would be worth it to do both.  I do like putting things in writing.  The suggestion is well taken.  thx...

                                                                            • Re: SolidWorks Enhancement Requests
                                                                              Alin Vargatu

                                                                              Matt Peneguy wrote:

                                                                               

                                                                              Jerry,

                                                                              The a little longer answer is that you can submit an Enhancement Request yourself, but you are better served, IMO, if you go through your VAR. Years ago I submitted one and they turned it into an SPR with wording I would not have chosen (I didn't believe it accurately described the problem). To get it fixed I'd have to go through my VAR and I think it would be a lot harder to fix. So, if I'd have gone through the VAR in the first place I'm sure it would be easier to address because the VAR can talk directly with the SW people.

                                                                              Does that help explain the situation?

                                                                              And to everybody else, also, would it be a good idea to eliminate the ability for us plain users to submit Enhancement Requests? You can't submit them unless you are on subscription, and if you are on subscription, you also have a VAR.

                                                                              SOLIDWORKS encourage users to submit ERs directly, via their customer portals. VARs can attempt to submit ERs on users behalf, but this procedure is frown upon by SW.

                                                                               

                                                                              For ERs, SW likes to receive unfiltered information, directly from the source.

                                                                                • Re: SolidWorks Enhancement Requests
                                                                                  Matt Peneguy

                                                                                  I may have mispoken then.  Sorry if I have confused this matter.  I have had SPRs created through my VAR.  The dividing line between ER and SPR is kind of murky.  Usually I'm asking them to "fix" something.  So, it doesn't matter to me whether it is called an enhancement, bug or SPR, I just want it fixed.

                                                                          • Re: SolidWorks Enhancement Requests
                                                                            Mark Greenwell

                                                                            Hi Marlon,

                                                                             

                                                                            What about the ER's that have been raised with SolidWorks stating these are closed and implemented. Where in fact they haven't been implemented just closed out.

                                                                             

                                                                            Because of this I won't raise an ER again.

                                                                             

                                                                             

                                                                            Thanks

                                                                             

                                                                            Mark

                                                                            • Re: SolidWorks Enhancement Requests
                                                                              Dan Pihlaja

                                                                              Just wanted to bump this thread to give it a little more of an audience (I just saw it for the first time)

                                                                               

                                                                              I know that the ER system and the KB system kind of stinks and is slow and cumbersome to use and doesn't give us a lot of feedback........

                                                                               

                                                                              HOWEVER.......

                                                                               

                                                                              it is the only process that we have, we should be using it.

                                                                              • Re: SolidWorks Enhancement Requests
                                                                                Matt McMillan

                                                                                It's not time for enhancement requests.  The devs have to release a product that's not pre-alpha.

                                                                                • Re: SolidWorks Enhancement Requests
                                                                                  Chris Appleby

                                                                                  Thanks for the suggestion I just submitted one for something that would very helpful when making tabulated drawings from configurations.  Anyone who has had issues please review

                                                                                  ER #:

                                                                                  1-16657929612

                                                                                  and vote!

                                                                                   

                                                                                  Thanks,

                                                                                   

                                                                                  Chris

                                                                                  • Re: SolidWorks Enhancement Requests
                                                                                    Eric Snyder

                                                                                    Honestly, I have to agree with the others here who feel that Solidworks seems to ignore requests placed in the traditional Enhancement Request or bug request channel.

                                                                                     

                                                                                    In my opinion...Solidworks has an issue with:

                                                                                     

                                                                                    1) Stability (I crashed SIX times yesterday)

                                                                                    2) Fixing bugs.

                                                                                     

                                                                                    I can't think of a time in the last five or six releases where Solidworks has released new features or enhancements that made any difference to me at all. The "enhancement" that was most valueless in my opinion? Sustainability. In that same period of time I have probably had 500 crashes. Sometimes the crashes are on core features like opening a file, closing a file or clicking on a menu item. Before you ask, I have spent quite a bit of time with VAR support and get all kinds of different answers regarding why they are happening. I have submitted countless crash reports, RX videos and the like. Most never fix the issues. I think they just collect dust.

                                                                                     

                                                                                    One time I was successful in getting a discussion with a Solidworks regional representative. All I got was lip service. I almost switched to Inventor a while back.

                                                                                     

                                                                                    I would be WAY happier if Solidworks devoted far more resources to fixing bugs and improving stability rather than to enhancements.

                                                                                      • Re: SolidWorks Enhancement Requests
                                                                                        Eric Snyder

                                                                                        Funny. Just closed Solidworks for the night. It crashed while closing.

                                                                                         

                                                                                        Clipboard01.jpg

                                                                                        • Re: SolidWorks Enhancement Requests
                                                                                          Dennis Dohogne

                                                                                          Here is my vote and response on the new Top Ten entryway:

                                                                                            • Re: SolidWorks Enhancement Requests
                                                                                              Eric Snyder

                                                                                              Clearly Solidworks is much more focused on enhancements than on stability and bug reduction. I also suspect that they is a tremendous burden on programmers at Solidworks that involves non programming duties. I once hear a study that indicated that Microsoft programmers spent an estimated 4 hours a week on actually programming and the rest was spent in meetings, servicing procedures, bug tracking lists, discussing status and other no programming tasks.

                                                                                               

                                                                                              Solidworks is a big organization and in spite of all their talk about surveys, top ten lists, enhancement requests and the like the are still missing a fundamental aspect of software and user requests:

                                                                                               

                                                                                              Stability and bug fixing.

                                                                                               

                                                                                              I suspect they are lost in the weeds satisfying numerics that have little to do with real customer satisfaction.

                                                                                            • Re: SolidWorks Enhancement Requests
                                                                                              Brian Brazeau

                                                                                              I've said this before (don't remember where) and I'll say it again. I feel every piece of software goes through a life cycle. It is born and hopefully is good. It begins to mature and usually some pretty good functionality is added and generally if there are bugs they are fixed fairly quickly (because the code has not become a monster yet) It has a midlife crisis and reaches a point where all the fluff (bells and whistles) added to entice new customers begins to become cumbersome to coders. It reaches old age (many times not so gracefully) and is increasingly unstable filled with niche enhancements that are seldom or never used. Finally, it is replaced by the new kid on the block who's developers took the best of the old software and re-wrote the code to make it crisp and virtually bug free again. Rinse-Repeat. My favorite version of SW was like 2007-ish. I too can't remember the last time a release had a new feature that I said to myself I don't know how I ever got along without it.

                                                                                              • Re: SolidWorks Enhancement Requests
                                                                                                John Dymesich

                                                                                                     The sad thing about this crash on exit (which I have seen several times) is that with EPDM your files may or may not have been checked in correctly.  Very sad that a major program crash does not stop the program until you are exiting....  Enhancements should be postponed until they fix the bugs in the existing functions.

                                                                                                 

                                                                                                One and Two...

                                                                                                John

                                                                                              • Re: SolidWorks Enhancement Requests
                                                                                                Kevin Chandler

                                                                                                Hello,

                                                                                                 

                                                                                                Thank you for the video.

                                                                                                 

                                                                                                I would have to agree with the poor accessiblility of the interface and it being too cumbersome to input an ER.

                                                                                                 

                                                                                                Where to relocate the ER page is a good question, but basically, you have to "know it to know it", which I believe limits its utility.

                                                                                                The small font of the textual links don't help this aspect much.

                                                                                                Perhaps some larger logo-type buttons instead.

                                                                                                Something more visual. More eye-popping.

                                                                                                 

                                                                                                My second issue is with the ER input.

                                                                                                First the area dropdown list then the sub-area, etc.

                                                                                                I  have to select the first area topic, which I'm guessing is close to what I want, then I rummage its sub-area to see if I got the first choice correct. Which I didn't, so I have to backtrack and select another area and repeat the process.

                                                                                                This interface design assumes too much patience (especially mine).

                                                                                                I understand it's for filtering the ERs to the appropriate venue at the mothership, but it's a benefit for SW that comes at the expense of the customer.

                                                                                                Again, limiting its utility.

                                                                                                 

                                                                                                How about adding some radio button overall top level choices and a text box to enter comma separated keywords (like the tags on forum posts)?

                                                                                                I would think that SW's intenal personel don't need much prompting to decipher where are issue belongs.

                                                                                                And if someone can't input a cogent request then they probably don't have firm enough grasp of their situation.

                                                                                                (As stated previously, English only does make this tougher for non-English persons.)

                                                                                                 

                                                                                                Cheers,

                                                                                                 

                                                                                                Kevin

                                                                                                • Re: SolidWorks Enhancement Requests
                                                                                                  Kevin Chandler

                                                                                                  Hello,

                                                                                                   

                                                                                                  Also lowering the ER submission utility is mixed messages from SW itself.

                                                                                                   

                                                                                                  The ER submission reply refers me to the Top Ten.

                                                                                                  Which is currently locked out for idea submission because the polls are open.

                                                                                                  So if I'm "new to SolidWorks", how am I to know this and why tell me to go there to add ideas (but doesn't tell me to vote or even that I can vote) when it's locked down and the ER isn't? Which spot is SW paying attention to? etc.

                                                                                                   

                                                                                                  Cheers,

                                                                                                   

                                                                                                  Kevin

                                                                                                  • Re: SolidWorks Enhancement Requests
                                                                                                    Marcus Dimarco

                                                                                                    Someone should submit an enhancement request to enhance the enhancement request process.  Or just obsolete the process entirely and rely on forums or another crowdsourced mechanism.

                                                                                                    • Re: SolidWorks Enhancement Requests
                                                                                                      Eric Snyder

                                                                                                      I got curious. I looked into my customer portal area. There are three areas:

                                                                                                      1. My SRs (Service Requests)
                                                                                                      2. My SPRs (Bugs)
                                                                                                      3. My ERs (Enhancement Requests)

                                                                                                      I work with my VAR on all these. The VAR is very good at trying to support us in every way possible. They work hard, have bright people and always use best effort to resolve my issues. I have not put in any enhancement requests.

                                                                                                       

                                                                                                      I have entered seven SPR's (Bugs). I can tell you that without a doubt I have NEVER heard back from Solidworks or my VAR on any of the seven bugs we have submitted. I am not saying that they have not taken action - they certainly have not had the courtesy to get back to me about status updates, actions, disposition or if any of them have been fixed. This means that I am supposed to spend my time going back to the website and watchdogging these.

                                                                                                       

                                                                                                      There is one I actually really care about. When sketching a tangent arc if the radius is larger than a certain radius you get an error that says "Please select an endpoint of a sketch segment". In other words, if you try to sketch a tangent arc that is almost straight then Solidworks thinks it is an error. When I entered the request it was not to suppress the error message but to fix the root cause of the error. You will see below that Solidworks says they fixed that in 2014 SP05. This is something that we do quite often and I can tell you for certain that it was not fixed. I just verified it again in 2018. The bug is still there. I have not verified any of the rest of these for resolution.

                                                                                                       

                                                                                                      Untitled.png

                                                                                                      These systems at Solidworks are broken in my opinion. If you want us to use them then I as a customer want:

                                                                                                      • Feedback on the items we have entered as they progress through the Solidworks system.
                                                                                                      • The ability to see tracks on the items of when they were reviewed, by whom, when status is changed and what was done on the request.
                                                                                                      • The ability to notified by email when things get reviewed, by whom, when status changes and when action is taken.
                                                                                                      • The ability to interact with Solidworks staff assigned to the request regarding the understanding of the request and the degree to which the request was addressed.
                                                                                                      • No black holes. Everything that I place in this system from my perspective is in a black hole. The only information that comes out is a near silent "Hawking's radiation" of being mentioned in a "What's new" or SP bug fixes list that we have to pour through to see if ours was fixed.
                                                                                                        • Re: SolidWorks Enhancement Requests
                                                                                                          Matt Peneguy

                                                                                                          Very good points Eric!  Very well thought out and great constructive criticism!  We all jump up and down and complain about how bad it is, and you come along and give them a great bulleted list of fixes they can make.  Thank you!

                                                                                                          I have sent in a request before that was misinterpreted and listed, in my opinion, incorrectly.  Who do I contact for clarification?  Once they get my submission, it gets listed how they believe I meant it and I have no recourse to interact and get it fixed.

                                                                                                        • Re: SolidWorks Enhancement Requests
                                                                                                          Eric Snyder

                                                                                                          Just posted a follow up post here. Please go there and place your thoughts.

                                                                                                          • Re: SolidWorks Enhancement Requests
                                                                                                            Bryan Lagrange

                                                                                                            Sheet metal enhancement

                                                                                                            This question is Not Answered.(Mark as assumed answered)

                                                                                                            Bryan Lagrange

                                                                                                            Here are 2 enhancements that I would like to see for when you have a sheet metal part with an edge that is not flat so you can square with a back gauge of a press brake or the edge is not parallel with the bend line.

                                                                                                             

                                                                                                            You can currently manually create these features  but run the risk of deleting geometry that you need and it takes longer in the design for manufacture process.


                                                                                                            These features would reduce design time and can be updated and changed with just a few clicks and values entered.

                                                                                                             

                                                                                                            The features I am proposing are the break off tab and bend notch.

                                                                                                             

                                                                                                             

                                                                                                            BREAK OFF TAB:

                                                                                                             

                                                                                                            Where Feature would be shown and created:

                                                                                                            Feature would be created in flat pattern view of part. Option would be grayed out in 3D view but when selecting flat pattern it would be active.


                                                                                                            Feature would be shown in flat pattern of sheet metal part so that if sheet metal part would be in an assembly the break off tab would not cause interference with other parts.


                                                                                                            Purpose of feature:

                                                                                                            When creating a sheet metal part and the edges are not parallel with the bend line.


                                                                                                            Real World application:


                                                                                                            Scenario 1:

                                                                                                            If a sheet metal manufacturer does not own a press brake with back gauges that move independently which aid in bending parts that have edges that are not parallel with the bend line then the break off tab would aid in creating a parallel edge.


                                                                                                            Scenario 2:

                                                                                                            Sheet metal manufacturer has a part with round non flat edge to line up on the back gauge of a press brake to make a bend. The break off tab would create this flat edge.


                                                                                                            Values to enter to create feature:

                                                                                                            When selecting to execute this feature you would get the following options in the dialog box to enter values to create the tab:

                                                                                                            • Break off tab width
                                                                                                            • Distance from bend line
                                                                                                            • Size of tabs
                                                                                                            • Size of cut opening
                                                                                                            • Select if the tab will be placed from:
                                                                                                            • left side of profile (Flush or enter value to offset)
                                                                                                            • right side of profile (Flush or enter value to offset)
                                                                                                            • center of profile


                                                                                                            Profiles to select to create feature:
                                                                                                            You would click on the following profiles to place break off tab:

                                                                                                            • Select profile to place break off tab
                                                                                                            • Select bend line to be parallel to

                                                                                                            before break off tab added.jpg

                                                                                                            BREAK OFF TAB.pngvalues.jpg

                                                                                                            BEND NOTCH:

                                                                                                            Where Feature would be shown and created:

                                                                                                            Feature would be created in flat pattern view of part. Option would be grayed out in 3D view but when selecting flat pattern it would be active.
                                                                                                            Feature would be shown in flat pattern of sheet metal part so that it would not cause asthetic appeance issues of 3D model.


                                                                                                            Purpose of feature:
                                                                                                            When creating a sheet metal part and the edges are not parallel with the bend line.


                                                                                                            Real World application:

                                                                                                            Scenario 1:

                                                                                                            If a sheet metal manufacturer does not own a press brake with back gauges that move independently which aid in bending parts that have edges that are not parallel with the bend line. The bend notch would note where the bend line is and the press brake operator would not need to use the back gauges of the press brake
                                                                                                            Scenario 2:

                                                                                                            Sheet metal manufacturer has a part with round non flat edge to line up on the back gauge of a press brake to make a bend. The bend notch would note where the bend line is and the press brake operator would not need to use the back gauges of the press brake
                                                                                                            Values to enter to create feature:

                                                                                                            When selecting to execute this feature you would get the following options in the dialog box to enter values to create the tab:

                                                                                                            • Type of notch
                                                                                                              • Square
                                                                                                              • Triangle
                                                                                                              • Circle
                                                                                                            • Size of notch
                                                                                                              • Square (length and width value)
                                                                                                              • Triangle(length and width value)
                                                                                                              • Circle (diameter of circle)

                                                                                                             

                                                                                                            Profiles to select to create feature:

                                                                                                            You would select the bend line to add notches to.


                                                                                                            BEND NOTCH.jpg

                                                                                                            • Re: SolidWorks Enhancement Requests
                                                                                                              Tony Tieuli

                                                                                                              Marlon,

                                                                                                               

                                                                                                              Thanks for posting that video. Very informative.

                                                                                                              • Re: SolidWorks Enhancement Requests
                                                                                                                Walter Fetsch

                                                                                                                Whose attention do I have to get to have this mess fixed?  It happens to me all the time.