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admin problem

Question asked by Jerry Hamilton on Oct 20, 2010

I am having a problem with a user not being able to log into the EPDM view.  All he gets is the screen with blue folders and when he tries to change to ONLINE and log in it will not let him and it does recognize his log in name and password because if he puts in a bad password it tells him incorrect password.  I do know that 3 invalid attempts to log in locks you out for 60 minutes on our systems anyway (is there a way to change this).  has anyone encounter this type of issue?