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Unable to "Get" files that are currently checked by another user.

Question asked by Abe van Niekerk on Sep 9, 2010
Latest reply on Oct 5, 2010 by Abe van Niekerk

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I recently upgraded all of my users to Windows 7 x64 running SW2010. PDM is still version 2008.

All my users are fine except for one. He is unable to check out "Get" files that are checked out by other users.

This is what it looks like:

If he clicks on Get this error is displayed:

I have tried a repair and a uninstall and reinstall of PDM. All users on his PC have the same problem, and he can use other PC's without the problem. All the computers are identical as far as hardware and the IT images is concerned.

Thank you for the help.

Tor Iveroth Sep 16, 2010 1:59 PM

Correct Answer

Actually Wayne, Enterprise PDM officially supports current matching version of SolidWorks and two versions back. Forwards compatibility is not guaranteed - especially in regards to the SolidWorks add-in which will likely not work correctly in future versions.

For the above problem - I suspect there is something wrong with the local vault view on that workstation. I suggest they remove the view and recreate it.

-Tor Iveroth, SolidWorks tech support

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Hugh Kanner Sep 9, 2010 12:22 PM

This is not a direct response to the issue you are seeing, but please note that the configuration you've established is not tested/supported. Specifically, the EPDM major version must be at least as recent as the SolidWorks major version. So EPDM 2008 should not be used with SW 2010. Results may be unpredictable since the two applications share certain controls.

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Abe van Niekerk @ Hugh Kanner on Sep 9, 2010 7:01 PM

Well it turns out that the EPDM administrators were planning on updating to 2010 this weekend, making this a non issue, maybe. I'll wait and see until the update is done.

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1-YJ1IM @ Abe van Niekerk on Sep 9, 2010 7:41 PM

EPDM is supported 2 releases forward and 2 releases backward, so EPDM will work with SWX 2008 and SWX 2010 will work with EPDM 2008.

I suggest that you submit that machine's client log file to your VAR's tech support engineer. They should be able to tell you how to do that.

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Tor Iveroth @ 1-YJ1IM on Sep 16, 2010 1:59 PM

For the above problem - I suspect there is something wrong with the local vault view on that workstation. I suggest they remove the view and recreate it.

-Tor Iveroth, SolidWorks tech support

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Abe van Niekerk @ Tor Iveroth on Oct 5, 2010 5:36 PM

Thank you for the help Tor. After removing and recreating the local vault view everything is working again.

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Abe van Niekerk Sep 29, 2010 7:21 PM

The Engineer finally reported back on this. The problem was not resolved by moving to EPDM 2010.

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Joy Garon

@ Abe van Niekerk on Sep 30, 2010 9:12 AM

Hi Abe,

As Tor stated in his post, the local view is probably the issue.

Remove and recreate the users local view.

Regards,

Joy

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7 Replies

Hugh Kanner Sep 9, 2010 12:22 PM
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Correct Answer
This is not a direct response to the issue you are seeing, but please note that the configuration you've established is not tested/supported. Specifically, the EPDM major version must be at least as recent as the SolidWorks major version. So EPDM 2008 should not be used with SW 2010. Results may be unpredictable since the two applications share certain controls.
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- Abe van Niekerk @ Hugh Kanner on Sep 9, 2010 7:01 PM
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  Well it turns out that the EPDM administrators were planning on updating to 2010 this weekend, making this a non issue, maybe. I'll wait and see until the update is done.
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  - 1-YJ1IM @ Abe van Niekerk on Sep 9, 2010 7:41 PM
    Mark Correct
    Correct Answer
    EPDM is supported 2 releases forward and 2 releases backward, so EPDM will work with SWX 2008 and SWX 2010 will work with EPDM 2008.
    
    I suggest that you submit that machine's client log file to your VAR's tech support engineer. They should be able to tell you how to do that.
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    - Tor Iveroth @ 1-YJ1IM on Sep 16, 2010 1:59 PM
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      Correct Answer
      Actually Wayne, Enterprise PDM officially supports current matching version of SolidWorks and two versions back. Forwards compatibility is not guaranteed - especially in regards to the SolidWorks add-in which will likely not work correctly in future versions.
      
      For the above problem - I suspect there is something wrong with the local vault view on that workstation. I suggest they remove the view and recreate it.
      
      -Tor Iveroth, SolidWorks tech support
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      - Abe van Niekerk @ Tor Iveroth on Oct 5, 2010 5:36 PM
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        Thank you for the help Tor. After removing and recreating the local vault view everything is working again.
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Abe van Niekerk Sep 29, 2010 7:21 PM
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The Engineer finally reported back on this. The problem was not resolved by moving to EPDM 2010.
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- Joy Garon @ Abe van Niekerk on Sep 30, 2010 9:12 AM
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  Correct Answer
  Hi Abe,
  
  As Tor stated in his post, the local view is probably the issue.
  Remove and recreate the users local view.
  
  Regards,
  Joy
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Unable to "Get" files that are currently checked by another user.

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