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Lost DWGeditor when upgrading server to Windows 2008 R2, 64 bit OS

Question asked by David Miller on Jun 6, 2010
Latest reply on Jun 6, 2010 by Anna Wood

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Has anyone else experienced this problem?

Last year we upgraded our SNL to Solidworks 2010, however, our users are still operating Solidworks 2009. Up to about 2-3 weeks ago, we were able to run SW2009 and access DWGEditor just fine until we recently upgraded one of our global servers to a 64 bit OS, running Windows 2008 Server, Release 2.

For some reason, we lost DWGeditor. I realize that for "SOLIDWORKS" 2010, SP3, DWGEditor no longer exists, and now users must go to the web portal and download 2D Editor, however, this is if they already have SW2010 installed. What do users do if they're still running on SW2009?

Please do not suggest going back to the 2009 SNL. That is not an option and DWGEditor works fine with servers running 32 bit OS on Windows 2003 server.

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Anna Wood Jun 6, 2010 4:30 PM

David,

What do you mean you lost DWGEditor? Do you not see the licenses as being available when you launch the SolidWorks License Manager tool?

I am assuming your users have DWGEditor installed on their local machines and are pulling licenses from the license server.

Please give us a bit more detail on what your set-up is.

Cheers,

Anna

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David Miller @ Anna Wood on Jun 6, 2010 5:59 PM

What I'm saying is that DWGeditor is no longer in the SNL license and yes, every user has it installed on their workstations. In 2009. It came with the standard installation.

One of our servers that is running on a 32 bit server, running Windows 2003 is working fine and as you can see in the SNL license, it appears with all of our Solidworks licenses installed on that particular server.

On the server that we just upgraded to 64 bit, running Windows 2008, R2, all of the SW licenses appear just fine, but DWGeditor is not there anymore.

This seems to be a mystery to us and I can't seem to get ahold of anyone at Solidworks who can address this issue.

My next course of action is to ask users to just load the new 2D editor and see if that works, however, most of the users are still running on SW2009. Is the new 2D editor download independant of Solidworks and can run on it's own without a network license? How does it work?

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Anna Wood @ David Miller on Jun 6, 2010 8:17 PM

David,

Have you contacted your VAR/Reseller Tech Support to get help from them? They are your first contact when you have issues with SolidWorks. May have to wait until tomorrow when they and SW Hq is back in the office from the weekend.

You can run 2DEditor with your SolidWorks 2009 installs.

I would try and install the 2DEditor and see if that will run. Maybe the new SNL install presents the licensing differently then your older install. Although if your guys are not able to launch the old DWGEditor with the new SW2010 SNL it is unlikely 2DEditor will work. However it is worth a try on a computer or two.

Most likely your VAR is where you need to get help from. They will be able to get with SolidWorks Hq and see what is going on with your SNL activations on the SW activation servers.

Cheers,

Anna

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3 Replies

Anna Wood Jun 6, 2010 4:30 PM
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David,

What do you mean you lost DWGEditor? Do you not see the licenses as being available when you launch the SolidWorks License Manager tool?

I am assuming your users have DWGEditor installed on their local machines and are pulling licenses from the license server.

Please give us a bit more detail on what your set-up is.

Cheers,

Anna
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- David Miller @ Anna Wood on Jun 6, 2010 5:59 PM
  Mark Correct
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  What I'm saying is that DWGeditor is no longer in the SNL license and yes, every user has it installed on their workstations. In 2009. It came with the standard installation.
  
  One of our servers that is running on a 32 bit server, running Windows 2003 is working fine and as you can see in the SNL license, it appears with all of our Solidworks licenses installed on that particular server.
  
  On the server that we just upgraded to 64 bit, running Windows 2008, R2, all of the SW licenses appear just fine, but DWGeditor is not there anymore.
  
  This seems to be a mystery to us and I can't seem to get ahold of anyone at Solidworks who can address this issue.
  
  My next course of action is to ask users to just load the new 2D editor and see if that works, however, most of the users are still running on SW2009. Is the new 2D editor download independant of Solidworks and can run on it's own without a network license? How does it work?
  Attachments
  - without DWGeditor.jpg43.1 KB
  - with DWGEditor.png138.3 KB
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  - Anna Wood @ David Miller on Jun 6, 2010 8:17 PM
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    David,
    
    Have you contacted your VAR/Reseller Tech Support to get help from them? They are your first contact when you have issues with SolidWorks. May have to wait until tomorrow when they and SW Hq is back in the office from the weekend.
    
    You can run 2DEditor with your SolidWorks 2009 installs.
    
    I would try and install the 2DEditor and see if that will run. Maybe the new SNL install presents the licensing differently then your older install. Although if your guys are not able to launch the old DWGEditor with the new SW2010 SNL it is unlikely 2DEditor will work. However it is worth a try on a computer or two.
    
    Most likely your VAR is where you need to get help from. They will be able to get with SolidWorks Hq and see what is going on with your SNL activations on the SW activation servers.
    
    Cheers,
    
    Anna
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Lost DWGeditor when upgrading server to Windows 2008 R2, 64 bit OS

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