I may have posted this in the wrong area initially - so am reposting. This seems to be an intermittent problem but can't figure out why. I have pasted my original posting below but additionally since then I have looked at Solidworks RX and the only thing I can see there is that there is a yellow X on the service pack line with the code: "Could not open the service pack database, the server may be busy, please try again later. " That seems peculiar and I am wondering if the 2009 install is corrupt.
Are there other diagnostics to run to determine the root cause?