This is a forum for users, not often viewed by support personnel-
I have a standard liscence, but when mine quit I had to get my reseller to reactivate it.
As you dont have a reseller, I suggest that you go to www.solidworks.com , log in (top right of page), then go to the customer portal, follow the "my SRs" ( service requests) and generate an spr-
I hope this helps
For student edition support request, you can go to following link:
and select Student Support Request Form
Fill the form and someone from SolidWorks will contact you.
Hope this information helps.
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